Intern, Continuous Improvement-1- Dallas Works

Job Summary

Under the close mentorship/supervision of a group professional staff members from Dallas College, interns will undertake a range of on-going activities and assigned projects of varying levels of professional complexity requiring knowledge curiosity, critical thinking and problem-solving skills. Working as a member of a professional team under the guidance of more senior professional personnel, interns will directly interact with colleagues and/or other stakeholders or constituents in the planning, implementation and execution of assigned projects and tasks.

Required Knowledge, Skills, and Abilities

• Ability to follow guidelines, procedures, policies and protocols.

• Must be able to work independently and/or in a team environment, in a professional manner, while achieving common goals.

• Demonstrates the highest level of professionalism, which includes arriving on time for designated work, notifying supervisor of any deviations from the established schedule, and dressing to the standards of the organization and the work being performed.

• Ability to follow directions.

• Strong work ethic and attention to detail.

• Must be able to maintain confidentiality of information as required.

• Must be able to maintain effective working relationships with individuals internal/external to the organization to assess user needs, obtain information and communicate in a clear and logical manner.

• In a fast-paced, ever-changing environment, must be adaptable to change.

• Excellent analytical and problem-solving skills.

• Ability to multitask.

• Must have strong oral, written, and interpersonal skills.

• Must be able to provide effective customer service.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities. Occasionally may be required to lift and carry materials weighing up to 30 pounds.

Minimum Requirements

• High school degree or equivalent.

• Official transcripts will be required.

• No work experience required.

• Part-time interns are eligible to work up to 19.5 hours per week depending on business needs.

• Work hours will be between 8:00 a.m. - 5:00 p.m., Monday through Friday as scheduled by supervisor. May include some weekends.

***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

Key Responsibilities

• Engage in design thinking projects in partnership with the office of continuous improvement, and various other departments

• Participate in various trainings regarding research, design research, and design thinking

• Deploy surveys to capture the student experience at their campus

• Communicates with supervisor any issues that may affect your performance of assigned responsibilities or the overall success of the experience; accept and apply critiques and suggestions to daily work in an effort to become more productive and/or efficient.

• Ensures timesheets are complete and submitted within designated time frame.

• Energetic and eager to tackle new projects and ideas.

• Displays excellent interpersonal and communication skills when interacting diverse stakeholders and constituents internal/external to the Dallas College community network.

• Shadows multiple office personnel and train in a variety of tasks.

• Attend company functions and networking events.

• Performs other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be

directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

About Us

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees' religious practices and beliefs, as well as any mental health or physical disability needs.