Order Management Coordinator

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Mission/Purpose of the Job:

Order prioritizing and management for incoming customer requests. Orders may be received by phone, fax, email, internet downloads, and consignment fulfillment. Perform accurate order entry, pricing verification, and insure delivery of all material. Manage the customer order from entry to delivery to assure the highest customer satisfaction. Create and maintain positive relationships with Customers, Sales Channels and Supply Chain.

Main Responsibilities:

• 
  

  Data Entry of customer orders in SAP

  
  

• 
  

  Communicate with customers via phone, email and fax in a timely, professional and engaging manner.

  
  

• 
  

  Create delivery notifications for shipments and coordinate activities with remote warehouse.

  
  

• 
  

  Improve customer on-time delivery by expediting material through close relationships with the Supply Chain team.

  
  

• 
  

  Review backlog and update orders for delivery, reschedule orders when material delivery is changed.

  
  

• 
  

  First level of contact for Customers, Sales Channels and Representatives for order status, material, pricing, product availability and order tracking numbers.

  
  

• 
  

  Responsible for accurate data entry of all sales order types in an accurate and timely manner.

  
  

• 
  

  Responsible for communicating order status to customers. This would encompass order delivery dates, product lead times as well as discrepancies such as incorrect item numbers or incorrect pricing.

  
  

• 
  

  Process RGAs and Credit Memoranda. Responsible for review and date entry or Return Good Authorization (RGA) based on guidelines set forth in the OM Policy and Procedures Manual.

  
  

• 
  

  Manage customer contact and company information in SAP customer master, manage new accounts, changes and updates through the Finance department.

  
  

• 
  

  Proactively manages special consignment Inventory for key accounts.

  
  

• 
  

  Responsible for entering and communicating CCMs.

  
  

Physical Demands and Work Environment:

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use stairways to climb to multiple floors within office building, and talk or hear. The employee is required to use hands and fingers to type or dial, climb or balance, stoop, kneel, crouch or crawl, and reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds. This position requires frequent computer use. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.

This position has flexibility after training (60% inoffice/40%remote).

Scope of the Job:

• 
  

  Geographical scope of the role: Domestic

  
  

• 
  

  Interaction skills required for the role: Customer Service

  
  

• 
  

  Internal and external factors which would impact this role: Noted above

  
  

• 
  

  Pattern of work cycle: Varies daily, much planning, priority setting, coordinating

  
  

• 
  

  Money Measures - an annual budget or revenue which this role is directly responsible for, or the percentage of their operational/departmental budget/revenue target this role will manage.

  
  

• 
  

  Non-Money Measures - which show the scope or variety of the job.

  
  

• 
  

  People

  
  
  
  
  • 
    

    The number of people reporting to the role (if any). None

    
    
  • 
    

    The number of people/functions to whom a service is provided.

    
    
  
  
  
  

In Return, We Offer You:

• 
  

  We believe there is always a better way. Open for change and feedback is what defines our culture.

  
  
• 
  

  We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.

  
  
• 
  

  The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety.

  
  
• 
  

  We offer a competitive compensation package.

  
  

LEYBOLD USA INC. is an Equal Opportunity Employer - M/F/Disabled/Veteran

#UUY

#LI-Hybrid

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.