Epic Credentialed Trainer

The EHR Trainer I is a Credentialed Trainer who plays a pivotal role in ensuring the successful implementation and adoption of the Epic EHR system within OU Health. Acting as the face of Epic to employees at OU Health, this position collaborates with various departments, EHR Trainers and EHR Application teams to deliver effective training programs that empower staff to effectively utilize Epic in their daily workflows.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Deliver end user training in the classroom or virtually. Presenting information in a clear and interesting manner that captivates the audience's attention

• Answering questions and resolving challenges from class participants.

• Lead training in a professional and engaging way to ensure everyone can use Epic efficiently and as it was designed.

• Work with EHR Trainer II to make sure training environment is working as expected and that all training collateral (tip sheets, lesson plans, exercise books) are up to date and relevant, especially considering continual Epic upgrades.

• Become credentialed in many Epic applications and stay up to date on the workflow and functionality to maintain credibility and professionalism with learners.

• First line of support if something isn't working correctly.

• Collaborate with EHR Trainer II to escalate unintended changes in the training materials.

• Work with other Trainers to make sure all training is top tier.

• Willingness to pitch in where needed to make sure all Epic users have the needed tools in their tool belt to use Epic well and deliver exceptional care.

General Responsibilities

• Performs other duties as assigned.

Minimum Qualifications

Education Requirements: Bachelor's Degree required.

Experience Requirements: 0-3 years of relevant IT or clinical experience required.

License(s)/Certification(s)/Registration(s) Required:

• Specific application module credentialing required within 3 months of hire.

Knowledge/Skills/Abilities Required:

• Excellent analytical, organization and communication skills

• A willingness to learn and a passion for training healthcare professionals

• Skill and experience in adult education

• Strong public speaking skills

• Ability to develop and deliver formal presentations

• Enthusiasm to put forth extra effort when required, including demonstrating determination when faced with obstacles and adversity

• Ability to work independently and within teams

• Ability to solve problems and understand customer needs

• Basic understanding of clinical workflows and terminology

• Must be able to drive personal vehicle to assigned sites to complete work

• Ability to travel in and out of state on occasion