New

Project Manager, Sales Services

Steelcase
United States, North Carolina, Winston-Salem
210 South Liberty Street (Show on map)
May 15, 2025
General Information Country: USA State: North Carolina City: Winston-Salem Office Location: 500 West 5th Street - Steelcase/Coalesse Concierge - c/o Flywheel Co-Working - - - Date posted: 14-May-2025 Business Function: Sales Position Type: Full-Time/Regular Description We are hiring a Project Manager - Sales Service to partner with Sales, Dealers, and Designers to deliver a premium Ancillary "concierge" customer experience by managing key accounts, Portfolio dealers, alternate business channels, bids/proposals, and daily operations in a timely and effective manner. Also responsible for being the brand's product experts for internal and external customers including pre-sell, order management, and account escalation. Who You Are: You are a customer service-oriented professional who is focused on teamwork and collaboration with excellent written and verbal communication skills. You excel at multi-tasking, planning, organizing and prioritizing and you demonstrate strong decision-making skills. You seek to provide accurate answers in a timely manner by digging into research and you are eager to mentor and develop others. Minimum Qualifications: 5+ years of experience in customer service and/or sales support Excellent communication skills, both oral and written Ability to handle multiple projects, tasks and deadlines simultaneously Desired Skills and Experience: Associate's degree or higher Prior leadership experience (doesn't have to be formal) Experience in the furniture industry What You Will Be Doing: Coordinate alignment between company resources for bid proposals to ensure on time and accurate completion to increase Ancillary sales opportunities as bids are received. Partner with Sales and Dealers to generate product quotes daily as needed. Support Bids/Proposals, and Flip the Spec opportunities. Partner with Sales as key accounts or key project opportunities are identified to ensure they are managed effectively in pre-sell including: Reviews of all key elements that allow for effective order processing such as textile reviews Pricing reviews Assisting in directing special quotes Participating in daily phone/e-mail communications and weekly reviews of active forecast listings Engage in daily order review to actively identify key account orders as received to partner with Order Fulfillment for Steelcase Dealers to ensure all pre-sell commitments are supported as orders are processed. Provide "concierge" service to field sales to buffer process and corporate complexity. Provide feedback to Marketing, Sales, and IT as opportunities for process improvements are identified (includes sales materials, website, spec guide, product feedback, etc.) Provide support for Concierge team management including Order Entry, Reception, Customer Service Representatives, and Workflow team members (i.e., weekly completion of time and attendance, vacation/appt. approval, training when needed, and quarterly/annual reviews) Engage in continuous personal improvement to pursue training and knowledge on Ancillary products and processes. Provide daily support on all pre-sell and order management for Portfolio Dealers and Alternate Channel business including workflows, changes, acknowledgment management, assistance with any dealer order questions, etc. Supplement Order Management teams by managing initial order clarifications for Steelcase Dealer orders. Initiate new account additions including completing of any forms for new account additions when opportunities are identified. Identify and initiate improvement opportunities within areas of ownership (Bids/Proposals, Fabric Database, SAP Order Management tools, Alternate Channel Business management, etc.) Utilize key product and process knowledge to assist in answering Ancillary Line One questions providing timely and detailed responses. Actively participate in key projects to assist in on-going business improvement opportunities. Supplement and partner with pricing teams in management and resolution of credits, invoices, and order pricing corrections utilizing existing processes. Wellbeing Means so Much More than Benefits, you may be interested in: Cell phone stipend monthly Employee assistance program, providing free counseling, financial resilience, and legal guidance Ongoing learning through LinkedIn Learning Who We Are: Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens. Why People Choose to Work with Us: At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities. What Matters to Us: More than qualifications, we're looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we're always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com. Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years. Steelcase is a MVAA- Gold Level Veteran-Friendly Employer. Steelcase recognizes the amazing experiences and skills that Veteran's possess. We encourage all Veterans and Veteran Spouses to apply. Please see our Working at Steelcase Document for more detailed benefits and compensation information. 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