About the Role:
Yardi is seeking a Cloud Support Specialist I to provide
technical support and system maintenance for our clients using Yardi's SaaS
products. In this role, you'll configure and support software in cloud
environments, troubleshoot performance issues, and help ensure seamless,
secure, and reliable system operations. You'll follow established protocols to
perform upgrades, support automation tools, and contribute to high client
satisfaction within a 24x7x365 support model. If you're technically inclined,
detail-oriented, and excited to work in a collaborative, fast-paced cloud
environment, we want to hear from you!
What You'll Do:
- Provides technical support for clients using Yardi SaaS
products - Configures, installs, and supports Yardi software and
third-party applications in cloud environments - Troubleshoots performance and functionality issues in
client-hosted environments, including internal automation and scripting tools - Monitors system alerts and responds promptly to maintain
uptime and client satisfaction - Executes documented procedures for environment upgrades and
maintenance, including running PowerShell scripts and automation tools - Ensures security and standardization of client data handling
in accordance with departmental protocols - Communicates professionally with clients and internal teams
using platforms such as Teams, email, and ticketing systems - Collaborates with international and cross-functional teams
- Participates in a 24x7x365 support model, including weekends
and on-call rotations - Follows company business practices, security protocols, and
compliance regulations related to cloud support and data handling
Who You Are:
- Bachelor's degree in computer science, engineering, math, or
related discipline; or an equivalent combination of education and experience - One plus (1+) years of experience with SaaS technologies
such as Windows or Linux Server, IIS, server virtualization, SQL, PowerShell,
or containerization - Strong analytical thinking, troubleshooting skills, and
ability to learn quickly - Effective communication skills, both verbal and written
- Ability to collaborate with internal teams across
departments and time zones - Strong attention to detail and high accuracy
- Ability to maintain productivity and problem-solve in
time-sensitive environments - Strong time management and organizational skills
- Ability to work both collaboratively and independently
- Proficiency in Microsoft Office applications, including
Outlook, Word, Excel, Teams, and SharePoint
Ideal to have:
- Familiarity with monitoring tools such as Grafana and Kibana
- Knowledge of web application architecture, configuration,
and support
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We've created
a team of over 9,000 employees in over 40 locations around the globe dedicated
to making great real estate software products. We offer a dynamic work
environment, comprehensive training programs, and abundant opportunities for
career growth.
Discover the Yardi Difference:
Yardi is more than just a software company - we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.
Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.
#YardiCareers #TeamYardi #hiring
$28/hr
All submissions for open positions should be received
through Yardi's applicant portal, accessed from Yardi's corporate website.
EOE/Race/Gender/Disability/Vets
*ga
#LI-Hybrid
Yardi Systems
May 09, 2025