Developer Services Specialist

Role Responsibilities:

• Frequently on-boards and trains our external developers, illustrating Relativity's best practices.

• Provides guidance on design and implementation decisions when developing on the Relativity Platform.

• Works cohesively in a team environment addressing customer questions, problems and work requests.

• Balances a variety of work-requests without losing sight of deadlines.

• Provides excellent customer service using the communication methods designated by Relativity.

• Uses technical knowledge and experience to facilitate the resolution of customer development issues

• Understands the functionality of our platform tools, including our API's, extensibility points, and the Relativity infrastructure.

• Team player who communicates clearly and professionally, with colleagues and customers, in both written and verbal formats.

• Submit defects or product feedback requests discovered while assisting customers and developers.

• Ability to operate independently while proactively resolving issues with minimal oversight.

• Balances strong judgment, intuition, research findings, customer feedback, stakeholder input, and time constraints to ensure the correct solution is communicated and created.

• Understands and uses escalation paths to ensure users are working with the appropriate team members.

• Works along with other developer-facing teams to communicate newly available APIs to external developers.

• Leads presentations and workshops at various public events including Relativity Fest and Ask the Expert webinars.

• Track activities in the approved, standard internal systems, including detailed updates for all customer interactions and change management.

• Partner with and support initiatives led by the Cloud Services team.

• Exercise sound judgment and make independent decisions.

• Demonstrate consistent commitment to core company values.

• Currently have or have a willingness to obtain Relativity Certified Administrator (RCA) certification within the first 6 months of employment.

Preferred Qualifications - Technical

• BS or BA in computer science, engineering, business IT, or comparable work experience preferred.

• 3-5 years' experience working with non-technical clients in a technical consultative capacity to quickly learn new concepts and provide software solutions.

• Experience working in a technology industry preferable.

• Experience in .NET software development using C# and Microsoft SQL Server

• Experience in web development using JavaScript, ASP.NET, AJAX

• Experience with the consumption of RESTful APIs

• Knowledge of unit, integration, and automated testing preferable

• Complete understanding of the software development lifecycle

Preferred Qualifications - Professional

• Excellent verbal and written communication skills

• Ability to handle multiple projects and customer relationships simultaneously.

• Detail-oriented, enthusiastic self-starter with the ability to work both independently and in a team environment.

• Facilitation and inquiry skills are required.

• Agile/Kanban experience a plus

• Proficient in development efforts using iterative Agile (Scrum) methodologies.

• Customer facing interactions a plus