Business Operations Supervisor

Epicor
United States, Texas, Austin
Apr 22, 2025
Duties & Responsibilities Supervise the coordination and processing of sales orders/invoices throughout the entire order/invoicing processing procedure. Monitor the efficiency and effectiveness of contract processing procedures. Identify process deficiencies, recommends alternative solutions, and implement solutions. Ensure contracts are promptly and accurately processed throughout the entire delivery, training, and billing process. Audit contractual documentation for completeness and accuracy. Track the processing of sales orders/invoices. Resolve complex client, account, and/or contract processing issues and discrepancies. Communicate and coordinate with production management, customers, and sales administration to ensure efficient order processing. Ensure that company procedures and policies are understood and followed. Knowledge, Skills & Abilities Experience with sales orders or invoicing/recurring invoicing Superior knowledge of industry standards and practices Knowledge of process improvement and documentation techniques Customer service and software operational principles and practices Supervisory principles and techniques Management experience with Order Processing and Invoicing Oral and written communication, organizational skills Communicate effectively, both orally and in writing Effectively manage team to ensure department objectives are met Create a positive and growth-oriented environment, focused on staff and customer retention Experience with AI implementation with regards to process improvement and forecasting. Qualifications 7+ years applicable experience and demonstrated success/knowledge 2+ years of specialized/industry experience Bachelor's degree (or equivalent experience) #LI-CM1 #HYBRID About Epicor At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We're Proactive, Proud, Partners. Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless. We are an equal-opportunity employer. Recruiter: Christi McCall