Community Account Manager I

Altice USA
United States, California, Truckee
10607 West River Street (Show on map)
Apr 19, 2025
Optimum Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We areOptimum! Job Summary As a Community Account Manager 1 (CAM1), you will be responsible for managing a portfolio of multi-dwelling unit properties. Your main objective will be to increase and maintain market share by building strong relationships with Point of Lease (POL) staff. The role involves utilizing Optimum's POL program, enrolling property leasing teams in our rewards platform, boosting monthly recurring revenue, and driving new mover acquisitions and upgrades. Additionally, the CAM1 will cultivate and oversee the onsite relationship with leasing staff, ensuring that the terms of our marketing agreement are fully leveraged. You will drive growth by educating staff and residents on the value of our products and the reliability of our services, while positioning Altice USA competitively for contract renewals and against other providers. Responsibilities Establish strong business relationships with property leasing staff, ensuring our marketing terms are being effectively administered and executed within each property. Prospect, cold calling by phone, email and social media to identify property relationship opportunities with leasing staff. Promote, manage and educate property staff on our POL platform, driving participation. Consistent achievement of monthly sales, revenue quotas and key performance indicators. Working with the Optimum Sales Event Team to organize product showcase events that represent our brand products while providing service excellence. Conduct and track virtual visits with property staff, updating and replenishing sales collateral, and educating leasing staff about new and existing product offers and the value of the optimum brand. Schedule quarterly/semi-annual reviews with property staff to "walk" the property, understand business trends and share property performance against established targets. Act as a liaison between property management and our internal Technical Operations, Construction Department and Sales Support to address service issues that impact on our ability to deliver on-time and exceptional service. Act as a point of contact with Bulk Property management staff, coordinating new customer onboarding and de-bulk events. Provides quality internal and external customer service surrounding the Company values and focuses on property retention and residential tenant satisfaction. Interact effectively as a team member within the Residential Organization with the corresponding MDU Account Executive, Field, and technical support service teams to resolve any related concerns as directed by Management. All other duties assigned by your supervisor. Qualifications The ability to work remotely and with moderate daily supervision. Self-Motivated and strong people and relationship management skills. Computer skills including Windows-based applications and the ability to learn billing system interface, SF.com Ability to comply with all Company policy and safety procedures. Bachelor's degree or equivalent experience preferred. The work schedule is Mon.-Friday, 8a-5p. At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements. Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law. Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.