Technical Customer Deployment Engineer (6+ Years Experience)

Cisco Spaces is a ground-breaking cloud platform that revolutionizes the way businesses interact with physical spaces. By seamlessly connecting people and things, Cisco Spaces enables IT and business teams to drive impactful outcomes at a global scale by demonstrating their existing Cisco infrastructure.

Our guiding principles are rooted in our four core values: 'care deeply', 'everybody in', 'simplify everything', and 'be brave'. These pillars have propelled us to the forefront of cloud-managed IT leadership and have played a pivotal role in shaping a more inclusive future for all.

As a Technical Customer Deployment Engineer, you will be at the forefront of ensuring customers successfully onboard and integrate our solutions. Collaborating with engineering, product, and support teams, you will guide customers through integration, validate system functionality, and troubleshoot deployment-related challenges. You will serve as the primary technical contact for deployment-related issues, diagnosing and troubleshooting system configurations. To enhance scalability, you will develop automation scripts and tools that streamline processes. Working with cloud-based applications and networking technologies, you will play a key role in ensuring that customers fully leverage the product's capabilities. Occasionally, this role may require flexible or extended hours to support critical customer needs.

• 5+ years experience in a production software engineering environment or relevant work experience
• Experience in customer-facing roles, working closely with Sales, PMs, and internal teams to ensure smooth onboarding.
• Strong understanding and troubleshooting skills related to network connectivity, configurations, integrations, and managing metadata.
• Familiar with AWS cloud-based applications and services.
• Experience with Python scripting for automation.
• Familiarity with monitoring & observability tools (Prometheus, Grafana, CloudWatch, Nagios, etc.).
• Strong verbal and written communication skills

Does this sound like you? We would love to hear from you!

At Cisco Meraki, we're challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We're building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.