Security Officer - Alcatraz

Compensation: $21.34 / hour, company-paid benefits with $0 employee premium

Hornblower is seeking a Security Agent for our Alcatraz Cruises operation in San Francisco.

About the Opportunity:

While using excellent customer service skills, this position simultaneously ensures the security and safety of employees and guests and maintains crowd control. The Security/Safety agent is the predominant presence in the Landing area and has the responsibility to represent the company and provide the highest degree of customer service in all situations and interactions with both the guest and non-guest public. The Security/Safety agent is the first responder to all incidences and emergency situations on the landing and as needed on the vessels. In addition, ensures the safe and efficient movement of cars, shuttles and buses in and out of company parking lot.

About You:

This person will be adaptable, dynamic, and embody Hornblower's RESPECT Service System.

Essential Duties & Responsibilities:

• To ensure safety and security for guests and employees, assesses behavior, identifies suspicious activity and potential threats and responds according to standards set forth by management.
  
• Ensures cars using parking lot have authority to do so. Provides parking information for guests who need to park.
  
• Communicates drop off and pick up policy with bus drivers transporting groups.
  
• Helps queue guests into various lines, e.g., tickets, scanners, photos, gate.
  
• Provides reports as requested by management, such as daily shift logs, incident reports.
  
• Following a schedule or at management's direction, rotates among various stations including patrolling the landing, outside and inside.
• Answer questions posed by guests.
• Additional job duties as assigned.

Requirements & Qualifications:

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  1 year Customer Service Experience Required

  
  
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  Security Card/ Certification Preferred

  
  
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  TWIC - Transportation Works Identification Card required

  
  
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  Security, Law Enforcement and/or Military Experience Preferred

  
  
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  Excellent Writing, including Report Writing, Skills Preferred

  
  
• Open schedule and ability to work any assigned schedule, including holidays and weekends
• Ability to work a shift that may start as early at 7:00 am or end as late as 12:00 am. Shifts are 8 hours.

About Us:

Hornblower's passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies Hornblower's mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EQUAL OPPORTUNITY EMPLOYER:

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. The Company is committed to providing equal opportunity in all employment practices, including, but not limited to, selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, sexual orientation, religion, handicap or disability, pregnancy, service member status, citizenship status, or any other category protected by federal, state, or local law.

Additionally, we encourage all qualified applicants, including those with past arrest or conviction records, to apply. The Company participates in the E-Verify program in certain locations.