CB Loss Prevention and Recovery Collector - Decatur, AL

As a leading bank, SouthState has been providing financial solutions to individuals, families, and businesses for more than 100 years.

SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

This position is responsible for, but not limited to, contacting charged-off accounts to attempt recovery, recommend accounts to Collections Management for placement with the external collections vendor, contact potential charge-off accounts to obtain collection in order to prevent charge-off, work the Gallium web-based accounts report, work and resolve assigned client disputes, prepare various charge-off and recovery management reports, train new collectors on collections policies/procedures and system use, and if time permits performs the duties of a Collector.

This position is expected to perform the specific duties, tasks, and responsibilities as outlined below:

• Work potential charge-offs in a timely manner to prevent loss
• Work charge-offs to attempt recovery
• Evaluate and recommend accounts for collection efforts by the third party collections vendor
• Work and resolve assigned client disputes in a timely and accurate manner
• Document collection and recovery efforts in the cbCentral system in a clear and concise manner
• Prepare management reports accurately and by timeframes prescribed
• Work and document collection activity per the Gallium report
• Ensure that assigned new collector trainees are properly trained and prepared to work on their own
• Communicate in a clear and professional manner; provide courteous customer service
• Attend Monthly Credit Committee Meetings
• Assist co-workers with research questions
• Train new collectors on policies/procedures and system use
• Ensure that the Bank's policies and procedures, code of conduct, and regulatory guidelines are strictly complied with
• Provide assistance to other employees by liaising with them through healthy and positive interactions
• Be involved in performing marketing endeavors/efforts
• Continuously update skills by participating in professional training
• Seek opportunities to improve skills through cross-training offered by the Bank

• All other tasks, responsibilities or duties, as directed by management

• Must have strong communication skills characterized by excellent writing and speaking skills
• Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department
• Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank
• Must have good knowledge of business English, including spelling and punctuation
• Must possess basic English language skills in order to write and speak clearly, and effectively with coworkers and customers
• Must be well-organized, accurate, and attentive to detail
• Must be cooperative and willing to assist coworkers and customers on a regular basis
• Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others
• Must possess excellent multi-tasking skills and be able to function well under pressure
• Must be able to remain composed under pressure and respond to customer and coworker concerns regularly
• Must have a keen eye for detail and follow instructions to the letter
• Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times

• Must be able to remain seated or work standing in a confined area on a computer for a minimum of four (4) hours each work day
• Must be able to constantly use hands and fingers to enter data through or on a computer or answer a phone throughout most of an eight (8) hour shift
• Must be able to walk frequently throughout the day
• Must be able to hear and communicate with coworkers and customers throughout the day
• May need to lift up to 25 pounds one to two times a day to perform job

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position may require regular before/after normal business hours, or regular out-of-town travel.

• Must be able to function in a professional, business office environment and act and dress appropriately for same, consistent with the Bank's grooming and dress codes
• Must demonstrate excellent interpersonal skills with customers and coworkers
• Must be willing to function as a team member
• Must be willing to demonstrate commitment to SouthState Bank's mission and goals

• High school graduate or equivalent is required
• Excellent verbal and written communication skills are required as well as excellent customer relations skills
• Must have 2 years or more collection experience
• Must be able to function effectively as part of a team and must possess the ability to deal effectively and tactfully with employees, management and external customers
• General computer skills including e-mail usage; proficiency in Microsoft Office Suite preferred
• Must effectively manage workflow and assignments-appropriately prioritizing work.; Attention to detail and accuracy is required

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed above are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.