Job posting has expired
Contact Center Advocate II - Radiology - Scheduling - Days
 Henry Ford Health System | |
 United States, Michigan, West Bloomfield | |
 Apr 10, 2025 | |
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Thanks for your interest in the Contact Center Advocate II - Radiology - Scheduling - Days position.
Unfortunately this position has been closed but you can search our 2,084 open jobs by clicking here. EDUCATION/EXPERIENCE REQUIRED: High school diploma or G.E.D. equivalent required. Two (2) years of customer service experience. An associate's degree in business or related field preferred. Previous HFHS clinical/customer service experience helpful. Six (6) months experience as a Contact Center Advocate I or one year outpatient clinic setting utilizing HFHS applications. Proficiency with EPIC. Strong computer skills and working knowledge of Microsoft Office products. Maintain the established Quality Assurance & Workforce Adherence goals. Must have the ability to communicate effectively, both verbal and written. Must display strong listening skills. Demonstrates the ability to make sound decisions. PHYSICAL DEMANDS/WORKING CONDITIONS: Work in a health care Contact Center environment. May experience mental/visual strain due to the nature of job requirements. May sit for extended periods of time. Must be physically able to ambulate within the NCO Contact Center and parking structure. Work in a complex environment with frequent changes. Additional Information
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