Senior Engineer, Mainframe Network

Job Purpose

The Senior Engineer, Mainframe Network role is a part of the Mainframe Technical Services team, which provides support functions to ensure Mortgage Technology mainframe-based customers realize optimum system performance and availability.

Responsibilities

• Provide L2/L3 support for all responsibility area related issues.
• Respond to and assist in production operations in a 24/7 environment.
• Coordinate with internal users, operations staff, and vendor resources to identify root causes of issues.
• Participate in an on-call rotation for after-hours support based on escalations.
• Conduct technical analysis, resolve problems, and propose solutions for complex cross discipline issues.
• Serve as a resource for or potentially lead project-driven initiatives.
• Identify and automate manual tasks using scripting and application development.
• Modifies, installs and prepares technical documentation for system software applications.

Knowledge and Experience

• Bachelor's degree or the equivalent combination of education, training, or work experience.
• Expert experience in the Senior Engineer's mainframe subject area.
• Expert experience in configuration management within mainframe subject area.
• Expert understanding of mainframe area related technologies.
• Proficiency in English, both spoken and written.
• Strong critical thinking and problem-solving skills.
• Ability to work effectively in a service-oriented team environment.
• Excellent organizational and time management skills.
• Customer-focused and dedicated to providing the best possible user experience.
• Effective communication skills with both technical and business resources.
• Serves as a subject matter expert for colleagues on projects. Shares knowledge/experience while minimizing any risk to projects.
• Mentors other team members within their related mainframe subject area.

Mainframe Network Discipline Skills

• Subject matter expert with Netview, VPS, Jes2Mail and IBM Policy Agent.
• Subject matter expert knowledge of certificate management tools, preferably Venafi.
• Subject matter expert knowledge of Network troubleshooting tools: Splunk, firewall reporting, network packet traces.
• Mentors those in lower-level positions involved in more complex Mainframe network changes.

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.