Hours of Service Compliance Coordinator

Location: Onsite Jacksonville

Schedule: Monday-Friday 9am-6pm

Salary: $17.72 - $22.15 per hour based on experience

What work will you perform?

In this role, you will be responsible for ensuring Landstar Owner Operators (BCO's) are compliant with hours-of-service regulations through audits, driver training, and education. Your primary focus in this position is achieving full adherence to state and federal regulations as well as Landstar policies.

Essential Responsibilities:

• Handle inbound and outbound calls, and provide quality customer service
• Perform Random Drug and Alcohol notifications
• Educate and train internal and external customers on Hours-of-Service compliance
• Troubleshoot and assist with equipment malfunctions
• Perform audits and verify violations found
• Administer corrective action process up to and including cancellation of operator's lease
• Analyze spreadsheets and other reports to ensure compliance

Required Minimum Experience and Education:

• High School Diploma or equivalent.
• 1 year of administrative customer support experience

Preferred Experience and Education:

• 6 months' call center experience, transportation experience, or combination of both

Knowledge, Skills, and Abilities:

• Customer service skills
• Excellent phone etiquette; ability to remain objective in escalated situations, maintaining composure and professionalism
• Strong communication skills in all modes
• Ability to effectively counsel and educate; training and leadership
• Strong organizational and multitasking skills
• Ability to analyze and interpret data
• Ability to follow oral and written instructions

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.