Data Technician - Call Center Operations

A.I.S., Inc. (AIS) is a national scientific services firm supporting maritime activities requiring certification of compliance with environmental regulations as well as collecting data for use by Federal, State, Municipal, and other government agencies along the US coastline. AIS is looking for 6 Data Technicians for an upcoming project we are looking to bid on. The technicians will be responsible for supporting the day-to-day operations of NMFSs Office of Law Enforcement (OLE) Call Center.

Primary Function:

The Data Technician supports federal fisheries law enforcement by processing and managing critical data from a variety of sources, including fishery landing reports, logs, and notifications. Technicians handle sensitive information, ensure data accuracy, and assist enforcement officers by generating reports and maintaining records. The position plays a vital role in ensuring compliance with fishing regulations and supporting investigations through accurate and accessible information.

Responsibilities/Duties:

• Key- enter and sight verify all data received.
• Perform independent data entry and verification for all incoming fisheries data.
• Follow established procedures, policies, and regulations to ensure accurate and timely processing.
• Maintain detailed records and filing systems (both electronic and hard copy).
• Monitor workload and request task prioritization when necessary.
• Communicate technical issues and equipment malfunctions to appropriate personnel.
• Receive Notifications of IFQ Prior Notice of Landing (PNOL):
• Back-up the Electronic Reporting System and Receive, Review and File Manual Landing Reports (MLR):
• Answer Customer Support Calls and Maintain Call Log for eLandings Customer Support:
• Receive and Maintain Files Pertaining to Transshipment Authorizations (TAs):
• Receive and Document Vessel Monitoring System calls (VMS) & Area Clearance
• Receive and Process IFQ Departure Reports
• Process Violation Reporting Forms
• Receive and Process Daily Cumulative Production Logs, Daily and Charter Fishing Logs
• Receive and Process Product Transfer Reports
• Receive and Process Vessel Activity Reports
• Facilitation of Enforcement
• Receive and Process Foreign Fisheries Data
• Creation of Enforcement Reports

Compensation: Candidates will be paid an hourly rate to be negotiated, and total compensation will vary depending on the candidates' depth of experience. There are fulltime and part time positions available. AIS benefits package for full time positions includes health and dental insurance, vacation, sick and holiday benefits.

Minimum Qualifications:

• High school diploma or GED
• Proven ability to work independently with minimal supervision.
• Strong attention to detail and accuracy in data entry.
• Proficiency with Microsoft Office Suite, especially Excel.
• Excellent verbal and written communication skills.
• Experience in a customer support or data processing environment.

Preferred Qualifications:

• College coursework or degree.
• Experience in fisheries, regulatory compliance, or a government contract setting.
• Familiarity with web-based databases and technical support scripts.
• Ability to manage multiple high-priority tasks simultaneously.

Travel:

• No expected travel.

Location:

• Anchorage, AK

Schedule:

Applicants will be assigned to a set schedule; however, due to the dynamic nature of the fisheries and the need for year-round, seven-day-a-week coverage-including during the busy IFQ and crab seasons-they may occasionally be asked to work alternative shifts. The call center operates daily from 6:00 AM to midnight Alaska time, and coverage must be maintained throughout the year. Flexibility and a willingness to adapt to changing schedules are essential, especially during peak fishing periods when shift overlap and extended hours may be required.

Contact:

If you would like to apply for this exciting new opening, please click the following link http://aisobservers.com/careers/ to submit the required information:

• Resume
• Cover letter detailing call center experience.
• 3 professional references (name, email address and phone number)

All documents must be submitted for your application to be considered. If you have any questions pertaining to this opening, please feel free to contact the Talent Acquisition Team at talentacquisitionteam@aisobservers.com or 508-990-9054.

An Equal Opportunity Employer

It is the policy of A.I.S. to recruit, hire, train, promote, transfer and compensate our employees and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status or any other status protected by applicable law.

Must be able to work in the U.S. * VEVRAA Federal Contractor * Request Priority Protected Veteran Referrals * Equal Opportunity Employer