Health Account Specialist - Remote in Colorado

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Behavioral Health Administrative Service Organization (BHASO) Account Specialist ("Account Specialist") will support the BHASO Fiscal Officer, BHASO Clinical Director and the BHASO Project Director with establishment of payment processes per modality, payment, and reconciliation of provider payments for the BHASO. The Account Specialist will also assist the BHASO Fiscal Officer with reconciliation of each funding stream to the budget for each provider. The Account Specialist will have extensive knowledge of the different funding streams in the BHASO to support the BHASO Fiscal Officer and Clinical Director. The Account Specialist will: reinforce corporate objectives by utilizing organizational and communication skills, aiding management when called upon, assist with invoice submission for provider payment and look for cost saving opportunities by improving current processes and implementing operational efficiencies. The Account Specialist will read and comprehend the BHASO contract language applicable to this role.

Schedule: Monday through Friday between the hours of 8:00 am to 5:00 pm Mountain Standard time

If you reside in the state of Colorado, you will enjoy the flexibility of a remote role as you take on some tough challenges.

Primary Responsibilities:

• Work collaboratively with the RMHP BHASO and Medicaid staff, including management, ensuring access to necessary information and systems
• Respect confidentiality and maintain confidences as described in the UHG Employee Handbook and acknowledged through signature by all employees. The ability to maintain confidentiality is a critical and essential component of this position
• Develop a strong understanding of the multiple funding streams and payment modalities under the BHASO
• Become educated, understand and comprehend the BHASO contract language relevant to this role
• Perform outreach in a professional manner to providers. Be concise, respectful, and transparent in your interactions. Respond promptly to emails, messages, and requests
• Work with providers to obtain W-9's and validate ACH payment information for quicker reimbursement
• Send applicable email reminders requesting providers to submit invoices by designated date
• Work symbiotically with BHASO team to obtain all necessary information for provider invoices and reimbursements
• Utilize critical thinking to verify shared information in the BHASO operational structure
• Become well versed in the Concur system when entering and reconciling payment requests. Engage with the AP audit team, when necessary, by providing information needed when Concur submissions are selected for audit
• Develop and maintain Standard Operating Procedure (SOP) documentation outlining different processes that are created
• Implement process modifications to enhance productivity and minimize manual effort
• Provide accurate, timely and comprehensive work that complies with BHASO terms and agreements
• Become cross-trained on daily duties of other BHASO specialist staff to assist in maximum coverage in the event one or more team member is offline
• At the direction of the RMHP BHASO leadership, Finance Department and/or Business Operations department, take on special projects in accordance with the Mission and Values of the company

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of experience working with providers to obtain ACH payment
• 1+ years of experience working with provider invoices and reimbursements
• Intermediate level of proficiency with Microsoft applications
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Reside in the state of Colorado

Preferred Qualifications:

• Advance experience with Excel
• Previous experience Performing initial audits of systems and data to ensure policies and procedures are being followed (e.g., set-up, confirmations)

Physical & Mental Requirements:

• Ability to execute regular, reliable, and predictable performance of the essential functions of this job through a consistent ability to be physically and mentally present at the assigned work location, at the prescribed time, with the prescribed tools and with the availability necessary to successfully complete the essential duties described herein
• Ability to handle and manage stress associated with the performance of job duties
• Ability to appropriately interact with, and get along with others including supervisors, coworkers, customers and other stakeholders
• Ability to work collaboratively with others as set forth in the job description
• Ability to accurately and timely follow directions of supervisors
• Ability to perform the essential functions of this job at the assigned primary work location for this job, which is in one of the RMHP office locations
• Ability to perform the essential functions of the job at the assigned primary work location for this job, which is in the employee's home
• Ability to effectively speak, understand and be understood, and communicate in English
• Ability to hear adequately on the phone, in person and in group settings
• Ability to travel primarily within the State of Colorado daily
• Ability to be exposed to changing weather conditions
• Ability to travel between various locations and to timely arrive and depart from various locations
• Ability to provide independent, reliable, flexible, and on-demand, transportation at the employee's expense. If the employee chooses to satisfy this requirement by driving a vehicle, requires ability to meet the requirements for Colorado licensure and company requirements for liability insurance coverage
• Ability to work a flexible schedule including before and after core business hours and occasional evenings and weekends
• Ability to work in front of a computer screen and keyboard, sitting and/or standing up to 8-10 hours per day (possibly longer if required)
• Ability to work in home settings that include varying physical, social, and cultural environments
• Ability to work in environments that may have exposure to communicable disease while performing patient care activities
• Ability to see adequately to visually evaluate and assess the member's or potential member's physical condition and living environment
• Ability to see computer screen and work papers
• Ability to access, research and interpret information from a variety of media (e.g., computer screen, projected images, printed material) and individuals
• Ability to work in normal office environment conditions and with various office equipment (e.g., computer, keyboard, mouse, calculator, copier, printer, fax, scanner, telephone)
• Ability to move to access various offices and a wide variety of meeting settings
• Ability to perform a variety of tasks that involve standing, walking, sitting, stooping, kneeling, bending and twisting, occasionally climbing stairs or using an elevator, possibly reaching chest high and overhead for materials

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

The salary range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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