New

Receptionist / Customer Service (Healthcare)

22nd Century Technologies, Inc.
Payrate : $20/hr - $22/hr on W

Apr 02, 2025
Job Title: Receptionist / Customer Service (Healthcare) Location with zip code: Irwindale, CA 91706 (Hybrid) Duration: 3 Months+ Payrate : $20/hr - $22/hr on W2 Schedule: 8:30am - 5pm Job Description: Performs necessary duties in supporting a large volume of patients, both new / prospective and current / established, in scheduling and relaying information to or from care team, using established scheduling guidelines; and in facilitating internal communication across organization. Compile data Input data into computer programs Maintain filing systems Research information. Responds to calls, faxes, email, in basket messages, from patients and or those calling on their behalf, providers, care team, and or leadership in support of timely, compassionate and accurate scheduling Processes referrals appropriately, as directed by department polices and business rules. Identifies crisis situations, elicits key information, and manages the call accordingly. Answers general inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature. Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of company, services, and products. Collects relevant caller data accurately and quickly during the telephone conversation. Minimum Qualifications & Experience: Two years related experience in a medical office/healthcare setting or in a call/contact center. High School or equivalent Location (If remote, list as so) Irwindale/Hybrid FTE Conversion/Extension possibility Yes. Interview Type (phone, Teams, in-person, etc.) Teams.