General Manager

Omni Tucson National Resort & Spa

Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort & Spa has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.

The Omni Tucson National Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort & Spa may be your perfect match.

This position functions as the primary as the strategic business leader of the Omni Tucson National Resort and Spa and Country Club. The General Manager will orchestrate all facets of the resort and club operations, enhancing our guest and esteemed membership experience, associate satisfaction, and financial performance. The position ensures Omni Hotels & Resorts sales channels are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand and a return on investment to ownership.

This pivotal role demands a blend of strategic oversight and operational agility, ensuring outstanding financial performance, guest and member satisfaction, and team development. The ideal candidate will be a catalyst for excellence, driving operational success and fostering an inspiring team culture.

Strategic Leadership: Steer the Resorts strategic direction, aligning business goals with exceptional service standards for our guests and members. Spearhead long-term planning, including business, capital, and budgeting strategies to secure the Resorts legacy.

Provides strategic direction and direct support to ensure a guest/member-centric culture.
• Assists in the development of the Resorts long range and annual business, capital, and budget plans.
• Inspires and motivates team to achieve operational excellence.
• Creates a cohesive leadership team and positive business environment that consistently delivers results
• Develops deployment strategies to market property in order to continue to grow market share.
• Supports the sales strategy by encouraging effective revenue management practices.
• Reviews the STAR report, competitive shopping reports and using other resources to maintain an awareness of the property's market position.
• Provides strategic direction and direct support to ensure the success of the group sales team.
• Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year.
• Works collaboratively with various Homeowners Associations and Global Sales Offices to build and nurture strong relationships to aid the business objectives of the resort
• Participates in member relations to facilitate retention and acquisition.
• Participate and engage in Omni Tucson National executive committee meetings.
• Oversee and guide the resort Executive Committee that represents all aspects of resort operations.
• Identifies key drivers of business success.

Operational Excellence: Oversee all divisions of the resort operation including rooms, F&B, spa, golf, programming, membership, ensuring seamless integration and high-quality service delivery.

• Hands-On approach that inspects what is expected.
• Oversees and assists in development and adherence to needed policies and procedures.
• Oversees Omni Tucson National human resources, food & beverage, rooms, spa, golf, catering, and banquet teams to establish and maintain a cohesive guest/member experience.
• Develops, maintains, and administers the management organizational plan and initiates improvements as necessary. Works with subordinate department heads to schedule, supervise, and direct the work of all resort employees.
• Communicates a clear and consistent message regarding property goals to produce desired results.
• Oversees the care and maintenance of the resort's physical assets and facilities.

Team Development & Culture: Cultivate a dynamic leadership team, promoting career development, operational excellence, and a guest/member-centric culture. Implement robust training programs, fostering a supportive environment that values feedback, open communication, and a high degree of accountability.

• Creates a cohesive leadership team and positive business environment that consistently delivers results.
• Develop and oversee the Omni culture for the resort operation.
• Fosters associate engagement to providing excellent service.
• Measure and respond to associate feedback from 'Pulse' and 'Associate Engagement Survey'.
• Ability to develop and implement SOP's and training programs for club operations.
• Utilizes an "open door" policy.
• Holds staff accountable for successful performance in a positive manner.
• Identifies leadership and fosters career development.

Financial & Risk Management: Ensure robust financial health through accurate forecasting and effective management of resources. Take an active role in risk management, safeguarding the Resorts interests and assets.

• Develops and manages monthly forecast and annual budget; takes effective corrective action as required.
• Supports the financial success of the P&L.
• Works with the Accounting Department to analyze financial statements, manage cash flow, and establish controls to safeguard funds. Reviews income and costs relative to goals, taking corrective action as necessary.
• Makes financial decisions with an ownership mindset.
• Ensures accurate revenue, expense and labor forecasts and execution.
• Assures that the facility is operated in accordance with all applicable local, state, and federal laws.

Participates directly in risk management issues and prevention including legal and workers compensation.

• 5 years minimum experience as a General Manager or Resort Manager in an upscale environment.
• A proven history of providing best-in-class customer service and enhancing the guest/member experience
• Previous experience in a resort environment with seasonal business fluctuations preferable.
• Exceptional communication and interpersonal skills, with the ability to inspire and lead a high-performing team.
• Strategic thinker with the ability to navigate challenges and capitalize on opportunities.
• 10+ years of P&L responsibilities

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.