Content Operations Manager

Content Operations Manager

As the Content Operations Manager, you will be responsible for the production of FASB, GASB, and FAF documents and website updates. You will independently train and manage the team in consistently and efficiently producing high-quality content. You will support internal and external users of the content and participate in the development of the publishing platform. You will coordinate with the Content Operations Managers to manage schedules and content support for all digital platforms. This role will lead the team in maintaining department templates, tools, processes, documentation, and reporting.

Position Responsibilities:

• Independently manage direct reports' work throughout the product lifecycle, ensuring timely delivery and quality of content and products, including:
  • Support authoring, including baseline content requests.
  • Maintaining the publishing schedule and making assignments for document production work.
  • Enforce content quality control processes and compliance with house styles and designs.
  • Coordinate author reviews and approvals.
  • Manage external content vendor support for day-to-day operations.
  • Train and coach Content Operations Specialists.
• Contribute to ongoing maintenance and development of the publishing platform, content architecture, and processes.
  • Support development and review of new business requirements.
  • Perform user acceptance testing.
  • Develop and review documentation of new features and functionality.
  • Support ongoing development of content and information architecture.
  • Manage the maintenance and development of authoring tools including designs, Word templates, and quality assurance tools.
• Provide leadership within the FAF Content Operations group.
  • Maintain departmental KPIs, metrics, and reports.
  • Collaborate with Director of Content Operations and colleagues to troubleshoot and streamline processes.
  • Liaise with FASB and GASB staff to manage publishing schedule and resolve issues.

Essential Skills and Experience:

• Minimum of 5 years' experience producing content for a technical organization required, including 2 years of managerial or supervisory experience.
  • Expertise in Adobe Suite (InDesign, Acrobat, Illustrator) and other print production tools required.

• Proficient with Microsoft and Adobe applications (MS Word, Excel, SharePoint, Teams, Acrobat, Photoshop).
• Experience managing a technology-enabled operation (authoring templates, online editing, automation tools).
• Experience managing external vendors including: budgeting, training, and oversight.
• Excellent written and verbal communication.
• Strong project management, organization, and self-management skills.
• Experience writing or editing technical documentation helpful.
• Bachelor's degree required.

Reporting to this Position:

• Content Operations Lead (0-1)
• Senior Content Operations Specialist (0-1)
• Content Operations Specialist (0-1)

The FAF is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. The FAF strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, creed, religion, national origin, ancestry, ethnicity, age, gender, gender identity or expression, marital or civil union status, sexual orientation, genetic information, citizenship, military service, mental or learning disability or physical disability, pregnancy, or any other characteristic protected under applicable federal, state, or local law. All Employees are prohibited from engaging in unlawful discrimination. This Policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.