Senior Manager, Client Activation

I. Job Summary

Client Activation is responsible for creating and executing integrated marketing programs on behalf of our key advertising clients. This team collaborates with internal departments, including Sales, Account Strategy, The Foundry (DDM's in-house creative agency), Legal, and Edit, to deliver seamless program execution. As the primary post-sale point of contact, the Client Activation team works closely with client agencies, advertisers, and media partners to ensure all program elements are implemented as promised, providing exceptional, white-glove service throughout the process.

II. Essential Job Functions

Weight % Accountabilities, Actions and Expected Measurable Results

30% Program Management: Manage multiple high-touch programs simultaneously, overseeing the production of custom content (e.g., print, digital articles, video, custom ad units and social executions). Develop and maintain project deliverables, including scope of work, timelines, and creative guidelines. Ensure all projects are delivered on time and align with client expectations.

30% Client Service: Work closely with Sales and Account Strategists to transition programs to activation post-sale. Facilitating internal and client kick off calls. Set up and manage weekly status meetings with clients and internal teams as needed. Provide a high level of client service and communication to all DDM partners.

30% Cross-Functional Coordination: Drive successful project delivery through clear communication, meticulous attention to detail, and effective coordination of external/client and internal meetings. Maintain comprehensive meeting notes and project status documents to ensure alignment across teams, with the ultimate goal of ensuring client satisfaction.

10% Post-Campaign Review: Participate in end-of-campaign debriefs, sharing insights, learnings, and best practices with internal teams to continuously improve processes.

III. Minimum Qualifications and Job Requirements | All must be met to be considered.

Education: Bachelor's degree preferred, but relevant work experience and qualifications to be equally weighted

Min Professional Experience: You have worked in an activation or production role for 6+ years, overseeing multiple elements to implement a program/project with a successful history of project completion.

Specific Knowledge, Skills and Abilities: You have superb written and business communication skills. You are a team player with strong interpersonal skills that will engage clients, agency decision makers, team members and internal counterparts. You have a sound knowledge of the custom content production process and superb project management skills.

% Travel Required (Approximate): 10%