Student Services-Resilience Coach
Please see Special Instructions for more details.
Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment.
If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Resumes will not be accepted in lieu of completing an electronic application. The application must be competed in full detail (including work history) for your qualifications to be considered.
Failure to complete the application completely may result in you not being considered for the vacant position.
Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.
If you have general questions about the application process, you may contact Human Resources at
OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834
Position Details
Classification Information
| Position Classification Title |
Student Services Specialist II |
| FLSA |
Exempt |
| Position Class |
3150Y |
Position Overview
| Position Summary |
The Office of the Provost at Winston-Salem State University seeks a collaborative and energetic partner to serve as a Student Services Specialist-Resilience Coach, a unit in University College. The Student Services Specialist-Resilience Coach is a 12-month position that reports to the Director of the Academic Scholars Prepared for Impact, Retention and Engagement (
ASPIRE) and is responsible for supporting the academic and personal success of student populations. University administrators seek a creative, passionate, adaptable, and responsible professional committed to promoting a positive and successful learning environment for students to increase student retention, success, and completion. The Student Services Specialist-Resilience Coach will empower students to identify and achieve their educational, personal, and professional goals through guided coaching sessions and by connecting them with resources within and beyond the Student Success Center at Hill Hall. The Student Specialist-Resilience Coach will also identify students who may be at risk of failing and/or withdrawing and will proactively work with them and manage the coordination of the support offered them.
- Foster persistence, retention, and completion by understanding the culture of an assigned caseload of students.
- Using a growth mindset philosophy, encourage students to realistically assess and reflect on their own strengths and weaknesses
- Provide proactive case management services through on-going in-person and virtual contact.
- Develop and assess students' academic success plans to include interventions necessary for success.
- Build rapport and trust with students and serve as an information center for students, directing students to other relevant offices, as necessary.
- Monitor the academic and personal progress of assigned student caseload including but not limited to ensuring on-time class registration, monitoring academic progress towards degree, providing academic and student support resources and programming, coordination and referral of departmental and campus resources, and communication with relevant departments.
- Utilize university software to monitor student progress toward goal completion and communicate with students and necessary personnel to engage in a support network for success
- Regularly work with supervisor to provide reports and identify students at risk of not meeting performance,
- Provide activity reports to appropriate personnel, using data to emphasize successes as well as concerning trends and/or challenges
- Participate in college-wide and service area activities and events that promote student success.
- Participate in professional development activities and maintain knowledge of current trends related to student interventions and success.
Other Duties as Assigned |
Position Information
| Position Number |
445001 |
| Working Position Title |
Student Services-Resilience Coach |
| Building and Room No. |
Hill Hall, Room (
TBA) |
| Appointment Type |
Permanent Full-Time |
| If Time Limited. |
No |
| Appointment Length. |
12 |
Requirements and Preferences
| Position required to work during periods of adverse weather or other emergencies |
Not Mandatory |
| Normal Work Schedule |
8AM - 5PM Monday -Friday some evenings and weekends |
| Department Required Skills |
Minimum Qualifications
- Bachelor's degree and at least one year of experience providing advising, counseling, academic coaching, or retention support in a college setting or an equivalent combination of education and relevant experience.
- Demonstrated human relations and effective communication skills.
- Ability to work flexible hours and occasional evening and weekend work.
- Ability to travel when needed.
- Strong organizational skills, including the ability to multi-task and organize, prioritize, and follow multiple projects and tasks through to completion with an attention to detail.
- Excellent interpersonal skills with the ability to relate to a diverse population and to maintain composure when faced with difficult situations
- Excellent oral and written communication skills
- Effective listening skills
- Ability to work independently while contributing to a team environment.
- Ability to communicate via various methods (e.g., face to face, phone, email, virtual, and text-based communication, etc.).
- Ability to give and receive direction and constructive feedback
- Proficiency with computer applications associated with the position (i.e. Microsoft Office suite)
- Commitment to the values of equity, diversity, and inclusion and the ability to build inclusive and respectful communities where differences are appreciated and engaged.
|
| Preferred Years Experience, Skills, Training, Education |
Bachelor's degree in education, psychology, counseling, or a related field
- Experience with EAB Navigate, CANVAS (Learning Management System), Nuventive (assessment), and BANNER platforms
|
| Required License or Certification |
|
| Valid US Driver's License |
No |
| Commercial Driver's License Required |
No |
| Physical Required |
No |
| List any other medical/drug tests required |
|
Posting Details
Posting Details
| Internal Posting Only |
No |
| Time Limited Position |
No |
| Appointment Length |
12 months |
| Salary |
Commensurate with education and experience |
| Open Date |
04/01/2025 |
| Close Date |
04/21/2025 |
| Open Until Filled |
No |
| Special Instructions Summary |
Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment.
If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Resumes will not be accepted in lieu of completing an electronic application. The application must be competed in full detail (including work history) for your qualifications to be considered.
Failure to complete the application completely may result in you not being considered for the vacant position.
Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.
If you have general questions about the application process, you may contact Human Resources at
OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834 |
Supplemental Questions
Required fields are indicated with an asterisk (*).
How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Website
- Other
Required Documents
- Resume
- Cover Letter
Optional Documents
- Certificate of Release or Discharge from Active Duty (DD-214)
- Unofficial Transcript
|
Winston Salem State University
Commensurate with education and experience
Apr 01, 2025