Greenbrook Clinical Field Training Manager

Job Summary

The Greenbrook Clinical Field Training Manager is responsible for delivering high-impact clinical training and onboarding programs across Greenbrook TMS centers. This role requires extensive travel (85% of the time) to various Greenbrook locations to train and certify clinicians and staff, ensuring they meet clinical and operational excellence standards. The remaining 15% of the role involves administrative tasks, reporting, and collaboration with leadership to refine training initiatives.

Key Responsibilities:

Onboarding & Clinical Certification (Primary Focus - 85%)
• Travel extensively to Greenbrook TMS centers to provide hands-on training and support for clinicians and staff.
• Lead the onboarding process for new clinical team members, ensuring a seamless transition into their roles.
• Complete all training using company SOPs
• Facilitate clinical certification programs, ensuring compliance with treatment protocols and best practices.
• Deliver in-person training sessions on NeuroStar TMS therapy, patient care protocols, and workflow optimization.
• Assess & document clinician competency and provide direct coaching and feedback to enhance performance.
• Identify knowledge gaps and customize training approaches to meet the unique needs of each center.
• Support the adoption of best practices that improve patient outcomes and operational efficiency.
• Work closely with MROs and clinical leaders to align training initiatives with organizational goals.
• Support the initiatives of the Sales Training & Customer Edu team with programs such as NeuroStar University, New Hires Clinical Certification and Summit Clinical Certification of prospects.

Administrative & Strategic Support (15%)

• Maintain training records and track clinician certification progress.
• Maintain the LMS system.
• Provide feedback and recommendations to leadership on training effectiveness and areas for improvement.
• Collaborate with internal teams to refine training materials and standard operating procedures (SOPs).
• Be subject matter experts to identify gaps and collaborate with the Sr. Clinical Training Manager on actionable solutions and updates that fits the business need.
• Participate in leadership meetings to discuss field insights and best practices for clinical training.
• Work with cross-functional partners including but not limited to Greenbrook Operations and Regional VPs, and Chef Medical Officer; proactive systematic communication, strategies for clinical and business excellence and creating a feedback loop for updates to processes and curriculum.

Qualifications & Requirements:

• HCP Training experience. Experience in the neurobehavioral space is preferred.
• 2 years of Medical Device experience/training.
• Minimum of 3 years of clinical experience, preferably in a multi-site healthcare setting.
• Minimum of 2 years in clinical training, education, or staff development.
• Excellent communication, coaching, and facilitation skills.
• Ability to recognize problems and take corrective measures.
• Ability to coordinate schedules.
• Ability to travel extensively (up to 85%) to different Greenbrook centers across the U.S.
• Comfortable working independently while collaborating with cross-functional teams.
• Proficient in using training technology, documentation systems, and reporting tools.

Physical Demands and Work Environment:

• Located in a fast-paced, clinical office environment with a noise level that is generally moderate.
• Regular use of clinical equipment (including TMS medical devices, etc.).
• Regular use of standard office equipment (including computers, phones, photocopiers, filing cabinets, fax machines, etc.)
• Regular periods of sitting, standing, bending, walking, seeing, talking, and listening.
• Regular requirement to reach with hands/arms, stoop, kneel, or crouch.
• Regular requirement to push, pull, lift and/or move up to 15 - 30 pounds.
• Ability to operate a motor vehicle with a valid driver's license.