Director of Software Engineering, Quality

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

We are seeking a highly experienced Director of Software Engineering, Quality to lead our quality engineering teams in US. This individual will be responsible for defining and implementing quality strategies, improving operational processes, ensuring product quality standards, and driving a culture of continuous improvement. The role requires strong leadership, technical competence, and a proven track record in managmulti-functionalonal teams across global regions.

Salesforce is looking for technically strong, energetic, highly collaborative, and passionate leaders to lead our software engineering teams! You will run and lead a team/teams of outstanding developers and keep quality in mind. We work in a collaborative environment, and we value open communication and feedback, code reviews, and making learning fun!

As a manager of managers, you will

• Drive the execution and delivery of features by collaborating with many multi-functional teams, architects, product owners and engineering managers

• Make critical decisions that attribute to the success of the product

• Proactive in foreseeing issues and resolving it before it happens

• Partner with Product Management to align with objectives, priorities, trade offs, and risk

• Ensuring teams have clear priorities and adequate resources

• Lead and mentor a high-performing team of software engineers and operational staff in USA and India.

• Develop and implement quality strategies, performance metrics, and continuous improvement plans.

• Collaborate with senior leadership globally to align quality and performance objectives with business goals.

• Ensure alignment with corporate quality standards and customer expectations, adapting processes to meet the needs of the local market.

Quality:

• Establish and maintain a comprehensive quality management system.

• Lead root cause analysis and corrective actions for defects and performance bottlenecks.

• Manage testing and validation processes, ensuring the highest levels of quality in deliverables.

• Oversee the implementation of automation tools to streamline testing and quality processes.

Performance Management:

• Develop and implement metrics to measure performance, efficiency, and scalability of products and services.

• Drive performance optimization initiatives across the organization, using data analytics and key performance indicators (KPIs) to guide decision-making.

• Ensure products meet both local and global performance standards, with a focus on scalability and reliability.

Collaboration and Partner Management:

• Work closely with R&D, engineering, operations, and customer-facing teams to deliver high-quality, high-performance solutions.

• Act as the key liaison between the USA and India team and global counterparts, ensuring seamless communication and collaboration.

• Partner with customers to understand their quality and performance needs and translate them into actionable goals.

Process Improvement and Innovation:

• Drive continuous improvement initiatives by identifying inefficiencies and developing solutions to enhance quality, reduce costs, and improve timelines.

• Foster a culture of innovation by encouraging the team to implement new quality and performance management methodologies.

• Stay current with industry trends and standard methodologies, applying them to the organization's processes and products.

• A related technical degree required

• 8+ years of proven track record leading software engineering teams with a distinguished track record on technically fast paced projects

• Experience leading large scale distributed systems, working with microservices and/or distributed architecture

• Strong verbal and written communication skills, organizational and time management skills

• Ability to be flexible, proactive, comfortable working with minimal specifications

• Experience with short release cycles, the full software lifecycle, and experience working on a product that's been released for public consumption

• Experience in hiring, mentoring and leading engineers

• Working experience of software engineering best practices including coding standards, code reviews, SCM, CI, build processes, testing, and operations

• Experience with Agile development methodologies. Scrum Master experience required

• Experience in communicating with users, other technical teams, and product management to understand requirements, describe software product features, and technical designs

• Strong knowledge of Salesforce product and platform features, capabilities, and best use of it

• Able to articulate the importance and value of Governance to Business and IT executives

• A good understanding of enterprise architecture principles is strongly preferred

• Ability to quickly grasp and distinctly explain technological and business concepts

• Experience working in a global organization with cross-cultural teams.

• Familiarity with software development and cloud-based product performance is advantageous.

• Excellent problem-solving abilities with a focus on root cause analysis and process improvement.

• Strong analytical skills and experience with performance measurement tools.

• Exceptional communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization.

• Familiarity with automation tools and modern Quality practices is a plus.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.