New 
Director, Americas Go-to-Market Management, Unified Support
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Feb 25, 2025 | |
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OverviewThe Microsoft Americas Sales Enablement & Operations (SE&O) team plays a critical role in translating Microsoft's Commercial Strategy to a local execution plan and driving rigor to accelerate business results for Microsoft and its customers. Our team drives cross-Region, cross-Area and cross-Subsidiary insight and execution excellence, bringing strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact at scale. We're looking to hire a Director, Americas Go-to-Market Management (GTMM), Unified Support to develop and drive the strategy for the Americas Unified Support business, architecting how the Americas teams best attach Unified Support to Azure, Modern Work and Biz Apps deals. Microsoft Unified Support is our customer success offering to help customers realize the value of their Microsoft technology investments through engaging Microsoft architects to drive implementation, onboarding, and optimization of their solutions. In this role, you will partner closely with the Worldwide Unified Support team to develop and implement the product offering roadmap and continue to evolve the Unified Delivery catalog, as well as ensure the business has a clear value proposition to enable sales and delivery. If you are a highly driven, motivated marketing or sales individual, come join our Go-to-Market (GTM) team. You will be a thought leader, tracking success criteria and driving performance metrics. You will work with emerging technology, create alignment and action across teams, move roadblocks and simplify complex concepts, and truly be inspired by big challenges. By applying to this U.S. based position, relocation is not provided for the role. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesAdvocate for the BusinessLead Product Strategy for the future of Unified Support across Americas, inclusive of cross-Solution Area GTM optimization, ensuring product positioning is tailored to the Americas Solution + Support strategy and business needsPartner with other CSA (Commercial Solution Areas) on integrated GTM motions, ensuring a strong Solution + Support strategy and execution plan are activated across the AmericasRepresent and advocate for Americas Unified Business with Worldwide CE&S, ensuring the Unified Offerings catalog meet the needs of the Americas marketsLead GTM & Marketing Continuous ImprovementLead Go-To-Market Planning, including fiscal planning, integrating into broader SE&O GTM planning motions, customer journey mapping and lifecycle management, prioritized end-to-end acquisition and retention strategies to algin customer needs to business outcomesDevelop, amplify and optimize Americas Unified Bill of Materials, inclusive of value proposition, product positioning, messaging and supporting collateral to enable a cohesive sales + delivery lifecyclePartner with peers, stakeholders and field teams to ensure best practices, customer insights and learnings are continuously implemented in strategy, flowing through to sales, creating an enablement lifecyclePartner with Americas Central Marketing Org (CMO) to develop and scale digital signals to further lead generation and retention, tapping into partner Solution Area digital demand signals to target higher propensity customersOtherEmbody our Culture and Values | |