Technical Service and Development Representative

ESSENTIAL DUTIES & RESPONSIBILITIES

• Learn and remain updated on STPE chemistry and its use in Adhesives, Sealants and Coatings.
• Safe operation of R&D lab equipment as well as production equipment at customer's manufacturing site.
• Help customers decide which product is right for them and how to use it.
• Develop experimental formulas and make evaluations in the lab under the supervision of the laboratory manager to fulfill customer's requests.
• Provide feedback to Sales and R&D manager about product usage and possible enhancements.
• Technical support to customers by providing a quick answer to technical inquiries.
• Evaluate new technologies and competitive products to devise methods so Kaneka can differentiate and compete better in the market.
• Prepare samples and marketing materials to support customer engagement and sales efforts.
• Participate in customers' plant/lab start-ups and support product launch.\ Attend industrial conferences, workshops, training sessions and association meetings to stay updated on market trends and technological advancements.
• Write reports of call or other reports on valued information from the market. Have such reports and information shared among the other staff members through Sales Force CRM.
• Complete a monthly report on status of R&D projects in the opportunities pipeline.
• When needed, supervise the technicians and to ensure safe and smooth operation in MS Lab.

OTHER RESPONSIBILITIES

• Very important to follow all safety procedures. At the site and at customer locations.
• Present technical information in a comprehensive way and adjust to the audience based on their level of knowledge.
• Attend educational workshops, review professional publications, establishing personal networks and keep abreast of industry trends and related compliance issues within the area of responsibilities.
• Support sales team during tradeshows or other key industry events.
• Develop articles and reports that can be published or presented to target audience.