Operations Launch Program Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Feb 13, 2025 | |
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OverviewIf you love the pursuit of excellence and are inspired by the challenges that come through driving innovations in complex environments, then we invite you to join the Planning and Launch Federal and Sovereign team within Microsoft Business Operations (MBO) as an Operations Launch Program Manager. We offer unique opportunities to work on interesting projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work as we deliver value across Microsoft and to our customers and partners We make doing business with Microsoft easy. The Operations Launch Program Manager is responsible for Cross Company stakeholder engagements and managing a portfolio of launches through design to deployment impacting Microsoft US Federal Sales and other sovereign sales teams. This role leads new process design, focused on balancing cost reduction with improving quality and speed, through a mix of Subject Matter Expertise on the business, project management, systems and processes coupled with process methodology experience. The role will drive optimal process design from concept to deployment, through to monitoring process performance in the "live" environment, identifying waste and continuous improvement opportunities. The role will also provide an optimization and improvement capability across Operations by owning, driving, and delivering tangible cost reduction and increased velocity, and resulting in quality Customer and Partner Experience (CPE) benefits. This role will leverage Microsoft's MBO project management methodology to ensure launch success and compliancy. Cross team collaboration is required across a broad range of teams from Operations, Product Marketing Groups, Policy, Engineering, Finance and Microsoft Sales & Services with an ability to effectively influence decisions, direction and outcomes. If you love learning about different parts of the Microsoft Federal and Sovereign entity businesses thus contributing towards Microsoft's transformation journey, including the full quote to cash application process and supporting systems. You care deeply and bring diverse perspectives while designing a solution thus striving for excellence in design and quality execution. Your heart skips a beat when a big, complex problem is put in front of you because you are so excited - you can't wait to solve it. You see opportunities when others don't. You can build alliances with the stakeholders you work with and you are a effective collaborator. You value diversity and are a generous listener. You are a process professional with design with quality in your DNA. You are a meticulous process designer, knowing how to instrument processes and ensure quality in design before even getting to launch. You are a rigorous project manager and take pride in delivering solid, clean, projects. You can't wait to dig into your next system architecture diagram to understand cross dependencies. You look for risks and mitigate them like a champion...and, you have a sense of humor! Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesProject Management:Build relationships and drive accountability while managing critical time-line and milestones throughout the MBO launch delivery life-cycle, documenting launch status, requirements, risks, issues, mitigations, schedules and compliance. And maintain project management artifacts as defined in MBO project management methodology. Contribute to the project prioritization and strategy alignment across business stakeholders. Process improvement:Continuously improve processes to drive automation, efficiency, prioritization, and cross team collaboration. Accountable for the delivery of technical and business process design and road-maps. Business Partnership:Effectively collaborate with business partners and stakeholders to ensure a holistic "One Microsoft" approach to delivering compliant launches with speed, quality and agility. Negotiate and implement solutions to complex business and technical challenges leveraging a cross-functional virtual team. Participate and facilitate the launch Portfolio Rhythm of Business (ROB). Federal and Sovereign-Specific Launch Management:Leverage project and process core capabilities to build or increase knowledge of Federal procurements, secure data management, quote to invoicing to cash collection processes and technologies/products offered in secure environments/clouds to our Federal and Sovereign customers and partners. Risk Mitigation and Compliance:Drive cross-functional team (including subject matter experts from compliance, sales, finance, engineering/systems, marketing, and product) discussions and documentation of compliance issues, gaps and risks to facilitate clear reporting and accurate requirements to the solution design. Federal and sovereign specific compliance risks and processes will require detailed project management and enable a learner's mindset adoption of valuable subject matter expertise which can apply across projects/launches. Other Embody our culture and values | |