Technical Content and Instructional Engineer

The Opportunity:

The Technical Content and Instructional Engineer will own the technical documentation portfolio for our platform and evangelize content standards across our team. They will be responsible for creating simplified user content, including user and administration guides, software API documentation, in-person training, video-based tutorials, technical notes, product UI text, and other technical content as needed. Formats will primarily be web-based documents and video tutorials. This individual will often be the face of our "customer success culture" and collaborate across our development team and several customer delivery teams.

A successful candidate must be self-motivated and able to design and clearly communicate objectives and progress against those objectives. They will bring demonstrated skills collaborating with a diverse group of people, including hardware and software engineers, test engineers, product managers, and system administrators. Candidates should enjoy working in a fast-paced, mission-driven environment, and be prepared to take ownership of this aspect of the team.

Work with us as we improve customer success through learner-centered instructional design and development.

Join us. The world can't wait.

You Have:

• Experience creating web-based end-user materials for complex systems and software such as user guides, administrator guides, and training materials
• Experience with front-end web development languages such as HTML, CSS, and JavaScript
• Knowledge of a "Docs as Code" model of documentation such as Markdown, MkDocs, Jira, BitBucket, Python, and SaltStack
• Ability to present training and tutorials
• Secret clearance
• Bachelor's degree in a CS, Digital Content Production, or Instructional Design field

Nice If You Have:

• Experience working in an Agile Scrum Software Development Life-Cycle (SDLC) environment using tools such as Jira and GIT
• Experience creating, integrating, and automating documentation artifacts using scripting technologies such as Python
• Experience creating and editing screencast videos for training materials
• Experience in web layouts and theming with MkDocs, Material for MkDocs, and PyMdown extensions
• Experience with technical diagraming tools such as Omnigraffle, Draw.io, Visio, Adobe Illustrator, and Photoshop
• Experience with languages, applications, or frameworks such as HTML5/CSS, Python, JavaScript, JQuery, Bootstrap, XML, JSON, or YAML
• Knowledge of responsive user interface design
• Ability to create and adhere to style guides for both written and graphic artifacts
• Ability to apply 508 compliance standards
• Possession of excellent verbal and written communication skills

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.