Lead Fire Service Technician

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.Join our winning team and pave the way for a bright future.With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

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Here's what we have to offer

• Competitive pay and bonus plan.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• Company vehicle, tools, and equipment provided to complete all jobs.
• Scheduling and management support.
• JCI Employee discount programs (The Loop by Perk Spot).

What you will do

This position is responsible for providing vision, leadership, and direction for the fire service business in the local district office. Responsibilities include supervising fire/sprinkler/suppression service inspectors/technicians, developing business strategies, and implementing action plans to meet the district's objectives and drive profitable growth of the Fire Service business, including embracing the company programs, identification of life safety deficiencies, and recommendations.

In addition to supporting and overseeing inspections, the supervisor will be called upon to directly perform inspections themselves. This further highlights the dynamic nature of the position, which can involve a range of responsibilities beyond inspections and is subject to change without notice.

How you will do it

• Demonstrate supervisory/leadership abilities to include training, team building, presentation and negotiation skills, district administration, and effective interaction with customers.
• Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions.
• Responsible to contact customer representatives and ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.

• Service, troubleshoot, and install many different manufacturers' Fire & Life Safety systems including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices, such as smartphones and laptop computers.
• Obtain customer signature upon completing service call assignment.

• Participate in a scheduled On-call rotation.
• Help to train or mentor others on the service team.
• Perform other duties as assigned.
  

What we look for

Required

• 10+ years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Valid Fire Alarm License.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent

• Ability to follow verbal and written instructions.
• Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
• Ability to work flexible hours including weekends to meet customer requirements.
• Overnight travel may be required.

• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
• Strong organizational skills, a positive attitude, and an ability to learn quickly.
• Possess a valid driver's license and driving record that meets company requirements.

• Able to pass a pre-employment background and drug test.
• Retain any licenses that are required by National, State, and Local codes.
• Completion of SimplexGrinnell 4120 Network training within 12 months

Preferred

• NICET Level II certification

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

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