Build your best future with theJohnson Controlsteam As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support many industries worldwide. You will have the opportunity to develop yourself through meaningful service work and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of theJohnson Controlsfamily and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer:
Competitive salaryandbonus plan We offer incentive programs for team and individual performance Paidvacation/holidays/sicktime Comprehensive benefits package including 401K, medical, dental, and vision care-Available day one Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Click here and: Check us out!
What you will do
As a key player in enhancing our customer experience, you will oversee the standardization of the Customer Journey, ensuring that our best practice processes are seamlessly integrated across our IT platforms. Your mission is to guarantee that every customer enjoys an exceptional experience, irrespective of the product, service, or region. You'll utilize experiential data to optimize our processes and platforms, ensuring all JCI stakeholders-including customers and employees-benefit from your insights. Key Focus Areas:
Integrating New Product Introductions (NPI) into Central Operations systems and processes. Consulting on NPI concepts with a strong customer-centric approach. Representing Central Operations in the Rapid Closed Loop Process (RCLP).
How you will do it
Collaborate with leadership to understand the vision and craft strategies on how Customer Care and Customer Contact Platforms can enable standardization, centralization, optimization, automation, and globalization. Work alongside IT to develop the Program Roadmap, focusing on project-specific optimizations while ensuring adherence to project schedules. Leverage resources across the organization to gather requirements and drive implementation, utilizing these resources as subject matter experts and aligning with standard operating procedures. Engage with Change Management to harmonize competing priorities and diverse backgrounds, ensuring successful process adoption. Direct cost reduction strategies with a focus on telecom suppliers, while phasing out unused or underused services. Manage Customer Interaction Flows by leveraging resources and processes for the creation, maintenance, and storage (one version of the truth) of contact center flows (calls/emails/chat - work processed through our contact center platform)
What we look for Required
A Bachelor's Degree in Business, Project Management, or a related field. Project Management Professional Certification (PMP) or Six Sigma Certification is preferred. Familiarity with a variety of JCI standardized IT platforms, with experience in MASterMind. Five years of business experience, including two years managing teams, programs, or projects. Proficiency in Microsoft Office Suite (Project, Excel, Word, Visio, PowerPoint). Exceptional written and verbal communication skills, demonstrating sound judgment. A proven track record in organizing and prioritizing work to facilitate effective implementations. Self-motivated and organized, with a knack for team leadership. A global mindset, capable of understanding and effectively engaging with a diverse cultural landscape. Willingness to travel as required to support programs.
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Johnson Controls, Inc.
401(k)
Jan 16, 2025