US - Regional Operations Manager

Introduction and job description:

The US Regional Operations Manager is the US lead to oversee and implement strategic programs for Global Regions and ensures implementation of these changes in a complex and ever-changing environment, in close collaboration with the Global Regions OPS Manager, the Global Regions support- and US CRE teams.

The US Regional Operations Manager will support the development and implementation of a roadmap for FM service provision in the regions and oversees the performance of outsourced FM service providers in adherence to the plan and other criteria such as performance, KPIs, risk, compliancy, and functional criteria. The manager will also serve as a champion for Lean Management processes.

The US Regional Operational Manager drives Operational programs as needed to provide the expertise and/or guidance to execute any US Local project.

The US Regional Operational Manager has knowledge of the complex US portfolio with an extensive and great diversity of products and services in an outsourced Facilities & Maintenance management environment and acts as a generalist and linking pin in the regional CRE organization connecting and streamlining various initiatives.

Role and Responsibilities:

FM strategy and operational performance management

1. Lead transition maturity to Global Standards and streamline the processes with Global Regions Team

2. Lead maturity of KPI's in line with Global Regions to standardize and organize.

3. Partner with NPR to drive MBR and QBR forecast rhythm for US Global Regions with US CRE Heads, share learnings, knowledge, and best practices to other US sites.

4. Support on behalf of Global Regions team COE Projects and initiatives such as asset management strategy, data quality, ESG etc. in a matrixed organization for US Local sites. Develop a strategy to implement the initiatives in US sites and drive the results to the required performance to enable standardization and maturity globally.

5. Leading US Regions Trainings as needed to execute projects or initiatives.

6. Drive clarity on Data Ownership for US local sites while working with US Local sites, COE and Global Regions

7. Develop and deploy a Learning & Development (Empowerment) program to further mature the regional FM organizations.

8. Define the levels of commissioning and acceptance plans, define the sub-levels within the core level and the strategy to implement in US sites for ASML CRE assets.

9. Support and streamline Real Estate Master Plan and Utility Master plans for US sites - support Global team on standardization.

10. Provide technical support on strategy for technology roadmaps leading to the planning of Master Plans

11. Actively working with US CRE Heads, US Contract Managers, US outsourced vendors to guide the performance of (outsourced) hard and soft service provision in line with the contract, SLA's, collecting relevant trends and developments and improvement areas

12. Translate US Regions, uptime, performance of assets, quality standards, capacity of assets etc, to monitor and manage compliancy.

US uniformity

13. Ensure all sites operate within IFM budget requirements and work closely with regional business analysts to measure, report, and analyze financial performance of IFM.

14. Develop and implement US Regional uniformity by sharing knowledge, best practices, formats, and systems.

15. Work with Global Regions OPS Manager to establish a global reporting performance system and gain and guide US Regions during implementation and evaluation process.

16. Drive change management for operations initiatives developed as part of the transformation plan including but not limited to adaptation of new tools, processes, and programs.

17. Support and coach colleagues and service providers to establish professional ways of working and contract management in line with agreed strategic direction, contract, and SLA.

18. Provide insights in the international supplier market in the field of F&M and/or support local sites with implementation of the sourcing strategies.

19. Support in the rollout of CRE data management systems for US Regional sites (ea. Planon). Get US Regions teams prepared and ready and provide the guidance and lead as change manager.

20. Support assessments on asset performance, analyze and document deviations to ensure lessons are captured and used to keep policies and programs current and reflective of actual field performance.

21. Support business continuity assessments for US regions and related improvement plans.

Program management

22. Determine the approach towards global planning of the FM program for US Regions including setting up project teams, identify (key) requirements, suppliers, transition and change management etc. in line with Global Region team.

23. Initiate the change plan by conducting thorough pre-analysis, including lessons learned, studies and business cases in order to prepare decision-making and to set the output targets, timelines and budget plan.

24. Lead and embed change and mobilization of US local teams and suppliers on sites following tender process and contractual changes.

25. Manage risk, compliancy, quality and functional criteria (in alignment with competence experts) in order to ensure successful outcome of the program or project(s). Coordinate solutions from an integrated, helicopter view, taking into consideration the full chain of delivery and (strategic) planning.

26. Derive long term and short-term activities from the strategic plans (Hoshin, Industrial Masterplan, UMP, sustainability, asset management, etc) and drive the change and implementation in US Regions.

27. Ensure progress reporting on Strategic Programs and (feasibility) advice substantiated with solid business cases (for example to board, senior leadership, stakeholders of business lines, industrial board etc.)

28. Participate in Community of Practices initiatives for the US to enhance visibility of standards and best practices and improve internal community building.

Innovation and product development

29. Collaborate with experts on performance upgrades, predictive maintenance, data management solutions, system implementation etc that give impulse to delivered quality by CRE FM and to ASML business objectives.

30. Connect with other CRE functions for optimization of products, processes, or performance locally or with global scope.

Finance

31. Support US regions with validation of offers of suppliers to determine compliancy with required quality and output specifications.

32. Oversee the IFM Budget, align on forecasting and executing with TAP and LTFP

33. Manages coordination of FM & CRE industry intelligence reports with US teams to improve understanding of industry trends and facilitate cost benchmarking

Education and Experience:

• Bachelor's and/or Master degree in Engineering, Facilities Management, Hospitality Management or a related technical field.
• 10+ years of experience in facilities management, with a strong emphasis on IFM Program Management and/or Hard Services (maintenance and operations).
• Previous experience in high-tech manufacturing environments, particularly in semiconductor, electronics, or similar industries.
• Demonstrated experience with Integrated Facility Management (IFM), Program management, maintenance programs and hospitality management programs
• Proficiency in CMMS (Computerized Maintenance Management Systems) and other maintenance-related platforms is a pre.

Skills:

• The US Regional Operations Manager acts as the pin connecting the US Regions and Global Regions Team. This requires excellent skills in managing a complex portfolio of (technical) products and interconnecting experts. In addition, it requires an excellent sense of ownership to ensure that the initial objectives are delivered throughout the process with multiple disciplines and ultimately embedded in the daily management of FM (front-to-back responsibility).
• The US Regional Operations Manager is responsible to initiate, plan and manage programs for strategic priorities in a complex stakeholder field and dynamic context working with Global Regions team
• The US Regional Operations Manager acts from US-Global perspective with the responsibility to develop and implement locally optimized solutions. This requires persuasiveness, creativity, and stamina, combined with precise judgement.
• The US Regional OPS Manager supports and oversees the execution. The operational management remains the responsibility of the local CRE teams.

Other Information:

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. * 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

• This position is located on-site at one of our key sites: Wilton, CT / San Diego, CA / San Jose, CA for at least 2 days a week.. It requires on-site presence to attend work-related events, training, and meetings and to ensure effective team collaboration.
• Travel may be required up to 25% of the time to support other sites or initiatives.
• Physical requirements include working in cleanroom environments, moderate temperature conditions, and occasionally moving throughout the campus.
• Must be willing to work around lasers, chemicals, and other manufacturing equipment in compliance with safety standards.

EEO/AA (W/M/Vets/Disability) Employer.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions.

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company's reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML's process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.