New

Patient Relations Specialist

Cone Health

United States, North Carolina, Greensboro

Jan 10, 2025

The Patient Relation Specialist functions as the primary contact for patients and their families who have questions or concerns about their care or treatment post visit or discharge. This position works with departmental leaders and administration to help address patient concerns and helps to re-establish patient trust when it has been damaged.

Answers patient and family questions with empathy and care, utilizing knowledge to help the patient with post-release or post-discharge.
Ensures responses to complaints and grievances follow hospital policies and regulatory requirements.
Documents communications between patients, leaders and the patient relation staff to keep information on file that may be useful in improving patient experience.
Assists department directors in responses to patient complaints by clearly communicating expectations and requests of leaders to resolve patient concerns.
Performs basic data analysis of grievances and positive feedback to identify high-level patient experience trends, finding areas of strength and weakness within the organization.
Performs other duties as assigned.

EDUCATION:

Required: Bachelor's Degree

EXPERIENCE:

Required: 3 years of Customer Service Experience

LICENSURE/CERTIFICATION/REGISTRY/LISTING:

Equal Opportunity Employer At Cone Health, we strive to create a welcoming atmosphere that celebrates a diverse and unique workforce. We believe in offering equal opportunities for employment to all applicants and employees, regardless of their race, religion, age, sex, sexual orientation, gender identity, veteran's status, ethnicity, national origin, disability, color, or any other characteristic protected by law. Our hiring and employment choices are based on each individual's qualifications, skills and performance. We believe that by embracing the diversity of our team, we can better serve our patients, communities and each other.