Market Service Manager

Job Summary:

The Market Service Manager consults with market leaders and the accountable executive to ensure initiatives align with overall business strategy.

Essential Functions:

• Develop capability roadmaps for assigned market through collaboration with market leaders, enterprise leaders and the accountable executive for assigned market strategy, influencing existing and planned capabilities
• Works with the enterprise service managers to articulate market and strategic needs in terms of capabilities that support enterprise wide business decisions
• Responsible for getting market and strategic needs for assigned markets into the planning process
• Provide relevant insight to enable prioritization of capability roadmaps based on strategic and market needs
• Collaborate with enterprise service managers and business solutions managers on ensuring the proper prioritization of market initiatives and operational work across the company
• Collaborate with finance, enterprise architecture and capacity planning teams to develop annual budgets for the lifecycle of assigned products
• Develop business cases for new investments partnering with service managers and business solutions managers to ensure robust output
• Create shared vision of assigned products within the market areas and facilitate decision making relating to trade-offs both within and between different markets and enterprise
• Partner with accountable executive for assigned market strategy to develop and implement sound rationale for product entry/exit to/from markets, proactively anticipating gaps and overlaps within the markets
• Collaborate with enterprise and solution architecture as well as business solution managers, service managers and health partner operations teams to ensure roadmap alignment with the strategic plan
• Participate in strategic planning processes ensuring investment supports both the company's business strategy and enterprise architecture
• Understand the competitive landscape
• Perform any other job related instructions, as requested

Education and Experience:

• Bachelor of Science (BS) degree in Business or other related field or equivalent years of relevant work experience is required, Master of Business Administration (MBA) is preferred
• Five (5) or more years of progressive responsibility managing product or market deliverables
• Minimum of three (3) years of people, project or technical leadership experience with proven demonstrated responsibility for development and implementation of strategic plans is required
• Experience developing relationships with and ensuring the appropriate participation of key client stakeholders
• Experience in developing strategic roadmaps is required
• Experience working in a fast paced, matrixed environment

Competencies, Knowledge and Skills:

• Proven ability to effectively interact at all organizational levels working with stakeholders and external partners;
• Strong business acumen, business planning, negotiating, influencing and presentation skills;
• Possess strong analytical skills, including an understanding of business economics and financial resources
• Strong leadership and strategic management capability, executing as appropriate in the areas of responsibility;
• Excellent verbal and written communication skills, including the ability to establish rapport and persuade others;
• Ability to effectively identify business problems, assess proposed solutions, and understand the needs of business partners;
• Ability to see the enterprise perspective, ensuring that initiatives meet business priorities and objectives;
• Understand the overarching business model as well as the intricacies and nuances of the functional business areas
• Identifies and acts on opportunities for continuous improvement;
• Ability to prioritize and adapt in a regulated environment;
• Ability to maintain flexibility while leading innovation and organizational change;
• Encourages and facilitates cooperation and results orientation;
• Proficiency in Microsoft Office tools, including Project, Word, PowerPoint, Visio and Excel

Licensure and Certification:

• Project Management Professional (PMP) certification is required or ability to achieve certification(s) within 9 months of hire and recertification every three years thereafter is required.

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time

• Some travel to fulfill duties of position

Compensation Range:
$92,300.00 - $161,600.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type:
Salary

Competencies:
- Create an Inclusive Environment
- Cultivate Partnerships
- Develop Self and Others
- Drive Execution
- Influence Others
- Pursue Personal Excellence
- Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.