Front Office Attendant
 Bass Pro, LLC | |
flexible benefit account, paid holidays, sick time, 401(k)
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 United States, Missouri, Hollister | |
 Jan 09, 2025 | |
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Position Summary: To deliver friendly, professional service ensuring guest satisfaction when checking guest in and out of hotel. Essential Functions: * Smile, be alert and never leave the front desk unattended. * Read Pre-shift daily. Be aware of all daily activities and meetings taking place in the resort. * Register guest and assign rooms, accommodate special requests whenever possible. * Assist in pre-registration and blocking of reservations when necessary. * Develop a thorough knowledge of the room types, rates, packages and booking procedures. * Notify housekeeping of all late check-outs, early check-ins and special requests. * Maintain a high level of cleanliness in Front Desk area and lobby. * Report all incidents of guest dissatisfaction to the front desk * Assistant Manager/Director of Guest Services. * Report all accidents or injuries that occur at Big Cypress to the front desk manager * Prepare key packets and registration cards and include all materials to be distributed at check-in. * Work with Group Sales to ensure a smooth check-in process for large groups. * Assist guest with the highest level of professionalism possible. * File room keys. * Develop thorough knowledge of all office machines, computer, fax machine etc. * Handle safety deposit boxes in accordance with property procedure. * Use proper mail, package and message handling procedures. * Seek opportunities to WOW our guests, make your MOD aware of opportunities or guest irritants that need attention. * Will perform other duties as required Candidate Profile: Education and Experience High school diploma or GED or three to six months related experience and/or training; or equivalent combination of education and experience. Skills and Knowledge Communicating effectively in writing as appropriate for the needs of the audience. Basic Computer Skills Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Reading Comprehension Understanding written sentences and paragraphs in work related documents. Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences. Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Analytical/Critical Thinking The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems. Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Number Facility
Full Time Benefits Summary:
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. | |