Senior Software Engineer, ServiceNow

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The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

Job Profile Summary:

The Senior Software Engineer, ServiceNow is a peer leader on the ServiceNow team. They have excellent communication skills and are eager to mentor other engineers. They are responsible for the architecture, research, design, development, analysis, testing, and implementation of applications on the ServiceNow Platform. They provide input and expertise when evaluating platform-wide changes and help to shape the team vision. They communicate project information to client, project manager, or other design personnel working on projects. They maintain good working relationships with clients and staff. They write and maintain complete documentation. They support team members and ensure established goals and deadlines are met. They keep management informed of status and significant problems.

Essential Functions and Responsibilities:

• Design, develop, test, and deploy custom ServiceNow solutions.
• Research and develop new ServiceNow functionalities.
• Work to support implementation of out of box ServiceNow products.
• Support University staff in troubleshooting ServiceNow issues.
• Interface with vendors on complex project engagements.
• ServiceNow technical lead on project engagements of any size.
• Maintain an instance with many custom ServiceNow applications.
• Write documentation for capabilities on the platform.
• Mentor junior developers and assist with project work of any size.
• Help with quality assurance work on ServiceNow team.
• Manage multiple tasks and responsibilities in high-pressure environments; excelling at pinpointing and resolving problems in early project stages to avoid cost/time expenses.
• Integrate third party products with existing ServiceNow infrastructure.
• Researches, designs, and develops ServiceNow functionalities.
• Excellent verbal and written communication skills and the ability to work equally well in self-managed and team-based Agile projects.
• Work with internal customers to gather business processes and project requirements.
• Performs miscellaneous projects as assigned.
• Updates technical skills as required.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• Excellent working knowledge of JavaScript.
• Knowledgeable on client-side and server-side scripting.
• Knowledgeable on inbound email functionality.
• Knowledgeable on extending base system tables and dictionary overrides.
• Ability to navigate the global scope and work in scoped applications.
• Ability to build and utilize script includes.
• Ability to build and execute GlideAjax calls.
• Excellent ability to integrate with systems external to ServiceNow.
• Ability to integrate with external databases.
• Ability to build applications on ServiceNow Service Portal/People Center.
• Ability to build web services calls.
• Versed in Data Source configuration and able to build and execute scheduled imports/exports.
• Good communication and working relationships exist with clients and co-workers. Concerns are promptly addressed, and any problems effectively resolved.
• Ability to navigate Now Support and file cases as necessary.
• Excellent documentation habits.
• Management is appropriately informed of area activities and of any significant problems.
• Company policies and procedures are closely followed.

Competencies:

Organizational or Student Impact:

• Works on a variety of technical ServiceNow projects of moderate scope with some instruction.
• Uses discretion to prioritize work and evaluate problem-solving approaches.
• Limit errors to prevent impact to client operations, costs, or schedules.

Problem Solving & Decision Making:

• This position requires general supervision on all work.
• May help lead/coordinate small-medium scope projects.
• Guidance is required around project scopes and methodology.
• Work generally reviewed for accuracy.

Communication & Influence:

• Communicates with contacts both within the department and function on matters that may require some explanation or interpretation.
• May work to influence parties within the department at an operational level regarding policies and best practices.

Leadership & Talent Management:

• May provide guidance and assistance to more junior technical professionals.

Job Qualifications:

Minimum Qualifications:

• ServiceNow Certified System Administrator Certificate or equivalent experience.
• ServiceNow Certified Application Developer Certificate or equivalent experience.
• Requires at least 4 years of experience developing on the ServiceNow platform.
• Requires a technical university degree or 2-3 years of experience developing on the ServiceNow platform.

Department Specific Minimum Qualifications:

• Excellent understanding of ServiceNow issue troubleshooting and performance tuning
• Commitment to quality through the ability to translate complex technical requirements into functional software using best practices to write high quality code.
• Excellent verbal and written communication skills
• Working equally well in self-managed and team-based Agile projects and the ability to provide technical guidance and leadership to other team members.

Other Technical Experience That Would be a Plus

• Jira
• Agile/Scrum project development
• IDM/OSSO
• SQL
• Oracle or other database interface

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Disclaimer: This Job Description has been designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job. Duties, responsibilities and activities may change at any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time.

Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Opportunity Employer: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #DEI