Entry Level Admin Assistant

TEKsystems
$21.63 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Deerfield
Jan 07, 2025
Specialist's work one on one, via phone, with travelers who travel with and rely on mobility equipment. The travelers mobility equipment has been damaged by the airline, therefore, the CS functions as a case manager, handling each damage claim with the traveler from start to finish. The Specialist will work closely with technicians, airline staff and the travelers to find a cost effective, efficient, and compassionate resolution. Description: * Making outbound calls to customers to take care of them * Assist with damage claims for travelers * Work closely with technicians, airline staff, and travelers to find resolutions * Assisting with Customer Issues * Situational customer care approach - Out of the box critical thinking skills to take care of the customers * Speak to customers every 2-3 days to provide great care * Manage customers daily Skills & Qualifications Must Haves: - Bachelors Degree - 0-3 years of work experience - Basic computer skills - Customer Service Skills Nice Haves: - Bachelors Degree within Liberal Science are great (Psychology, communications, English, history, etc) - Experience in social work or as a teacher - Previous case work exp - Must exude confidence over the telephone. - Excellent phone etiquette and organizational skills. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $21.63 - $21.63 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Deerfield,IL. Application Deadline This position will be accepting applications until Jan 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.