Capacity Management Analyst

#CA-SS

The Capacity Management Analyst (CMA) receives, interprets and executes schedule change requests in Epic for all provider and ancillary templates for ambulatory practice locations. The CMA applies expertise in Epic Cadence functionality including provider templating, decision trees and scheduling workflows to review and interpret requested changes, assess impact on patient access, and make recommendations to ensure that best practice guidelines are followed. Serves as the subject matter expert for template design and build through analysis of provider utilization reports. Applies acquired skills and professional clinical application concepts for small to medium-sized projects of moderate scope.

Apply By Date January 14, 2025 at 11:59PM; Interviews and recruiting process may occur at any time.

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• High school diploma, GED, or equivalent experience/training.
• Minimum 2 years of health care related experience.
• Experience with Epic Electronic Medical Records (EMR), including provider template maintenance and scheduling functionalities
• Experience using analytical tools and software, research, and other techniques to monitor and assess data and workflows. Analyzes complex situations or problems and contributes to their resolution.
• Working knowledge of clinical applications systems and functions, including development, implementation, user support, maintenance and system testing and evaluation.
• Ability to apply problem-resolution skills to moderately complex issues, quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
• Excellent organizational skills and capacity to manage many interrelated tasks.
• Interpersonal, verbal and written communication skills to clearly and effectively interact with a diverse group of individuals in both technical and professional fields to secure and/or provide information to clarify situations and resolve problems.
• Skills to analyze complex information or problems in an objective manner and derive logical conclusions to provide a sound basis for establishing priorities, selecting appropriate courses of action for pursuit or recommendations to others, and to resolve conflicts.
• Working knowledge of departmental systems and procedures for documentation and reporting, with the ability to perform tests, and to analyze and interpret relevant data.
• Proven ability to compose professional presentation, reports, correspondence and summaries in a comprehensive organized format.
• Ability to think proactively and function independently.
• Results-oriented and conscientious attitude
• Excellent written and oral communication skills
• Must be a team player, proactive, professional, creative, innovative and inquisitive with an interest in mastering new skills.
• Emotional stability to deal with stressful situations.
• Ability to articulate and support the UCDHS mission, vision, and values as well as departmental goals
• Understands the importance of maintaining confidentiality of hospital and patient information at all times
• Advanced skills in Microsoft Office suite (Word, Excel, Power Point)

Preferred Qualifications

• Certification in Epic Cadence
• Bachelor's degree in healthcare IT, computer science, business, healthcare administration or a related field, and/or equivalent experience/training.
• Prior experience with Epic template building, and/or provider capacity optimization
• Academic institution or large integrated health system experience.

Key Responsibilities

• 50% - Template Management, Design and Build
• 40% - Capacity Management
• 10% - Reporting and Analysis

Department Overview

The UCDH Patient Contact Center (PCC) is the front door for patients and families seeking medical care to heal themselves and their loved ones. Our role is to make access to care easy and timely. PCC is a coordinated system of people, processes, and technologies providing access for the Patient, Client, and Organization. We engage with our patients and partners in a compassionate manner so as to enhance the overall image and reputation of UC Davis Health.

POSITION INFORMATION

• Salary or Pay Range: $32.42 - $57.71
• Salary Frequency: Hourly
• Salary Grade: Grade 21
• UC Job Title: CLIN APPLICATIONS PROFL 2
• UC Job Code: 008795
• Number of Positions: 2
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift Hours: 8 hours
• Location: Patient Contact Center (HSP166)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is hybrid (mix of on-site and remote work)
• This is not an H-1B visa opportunity.

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Occasional Up to 3 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
• Must be able to work overtime and/or flexible hours as needed to meet committed project dates.
• Must be self-directed and able to work autonomously in a professional and productive manner.
• Required to pass a background check.
• Must be able to attend and complete required additional training in Epic Cadence functionality.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks