Connected Experiences Product Sales - Senior Sales Specialist

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What we're looking for...

Verizon's Connected Experiences practice helps our clients take full advantage of key Verizon assets that drive end-to-end technology solutions for our customers to transform their businesses and deliver better business outcomes. We seek a dynamic, results-driven enterprise sales specialist focused on selling our market-leading advisory and consulting services with advanced solutions that address complex challenges and drive optimal customer and employee experiences.

This sales individual will focus on leading our customers through significant cloud transformations for our workplace modernization, voice security, and customer experience solutions. As a key member of our sales organization, you will be responsible for identifying, developing, and closing new business opportunities with enterprise clients. Advisory and consulting services will be a primary door opener to take customers on these transformational journeys and you will play a pivotal role in helping clients transform their calling, collaboration, and customer experience operations by offering them innovative technology solutions that improve efficiency, enhance customer experiences, deliver end-to-end security, and drive growth. Additionally, you'll collaborate with account teams and Verizon's consulting services teams to develop strategic plans and guide clients on their technology strategies and project execution. Together, we deliver innovative solutions that connect people across the globe, and you'll be a part of making that happen.

Key Responsibilities:

• Prospecting and Lead Generation: Identify and target enterprise accounts, focusing on building relationships with key business decision-makers (C-suite, IT, business line and operations leaders) in need of an incremental or complete contact center and calling/collaboration transformation that allows Verizon to get an entry into customers with advisory services.

• Consultative Selling: Use a consultative sales approach to understand the customer's business objectives, challenges, and requirements. Offer tailored advisory solutions that improve customer experience, optimize operations, and drive business value.

• Solution Expertise: Become a subject matter expert on our advisory services, customer experience, contact center, voice security, and calling/collaboration solutions, including cloud-based platforms, AI-driven customer interactions, workforce optimization, omnichannel integration, and analytics.

• Sales Strategy Development: Work closely with internal stakeholders (sales teams, sales engineers, product teams, pricing/contract teams and consulting services) to develop customized sales strategies for each client, aligning with their business needs and growth objectives to capture new logos.

• Pipeline Management: Manage the full sales cycle, from lead generation to contract negotiation and closing, ensuring that sales goals and revenue targets are met or exceeded.

• Market Research: Stay current with industry trends, competitive landscape, and emerging AI and digital technologies in calling, voice security, and contact center solutions, leveraging this knowledge to advise clients and differentiate our offerings with end-to-end solutions.

• Customer Relationship Building: Establish and nurture long-term relationships with clients to position the company as a trusted advisor and preferred partner for future growth opportunities.

• Collaboration: Partner with marketing, product, and account teams to support the development of go-to-market strategies, sales collateral, and demand-generation activities.

• Meeting and exceeding assigned sales targets and initiatives.

You'll need to have:

• Bachelor's degree and four or more years of work experience selling consulting services.

• Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Proven track record of success in enterprise sales, with experience in selling complex solutions to mid and large enterprises (preferably in contact center or customer experience technology).

• Strong understanding of contact center technologies, including cloud platforms, AI, omnichannel solutions, and customer service software.

• Ability to effectively communicate and build relationships with senior-level executives, presenting both technical and business-focused value propositions.

• Exceptional consultative selling, negotiation, and closing skills.

• Experience in managing complex sales cycles and navigating large enterprise environments.

• Strong interpersonal and communication skills, with the ability to influence and lead conversations with clients.

• Ability to work collaboratively in a fast-paced, team-oriented environment.

Even better if you have:

• Experience with contact center technologies such as AWS Connect, Genesys, Cisco, or similar platforms.

• Sold strategic enterprise solutions encompassing IP Telephony (SIP), VolP/PBX, IP Consulting, Voice Security, Professional Services, or Outsourcing in a commissioned-based environment.

• Bachelor's degree in Business, Information Technology, or a related field.

This high-impact role offers the opportunity to influence the future of customer experience for some of the largest organizations in the world. If you're passionate about technology and sales and if Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.