Practice Supervisor

Cancer Center Infusion

Full Time

82954BR

Job Summary

Under the general supervision of the Administrative Manager, the Practice Supervisor will work independently and have primary responsibility for the supervision of Infusion Center administrative operations. Responsible for front end operations, clinical support functions, and the prior authorization and back end billing processes related to Infusion visits. The Practice Supervisor also manages unit scheduling systems and practices. This includes evaluating scheduling issues, building and updating scheduling templates based on feedback and recommendations from the third party vendor, and collaborating with the clinical leaders in Infusion Center as well as leaders in the cancer practices to coordinate cancer care. Oversees complex revenue cycle processes and front end operations (patient scheduling, staffing, clinic flow and capacity) across infusion service sites. The Practice Supervisor is accountable to the Quality Improvement initiatives related to patient access, patient experience, throughput, efficiencies in timely scheduling, and trains staff to safety protocols.

The Practice Supervisor will be responsible for supervising the operational, human resource, administrative and business functions of the administrative assistants and the hospital assistants. The Practice Supervisor must have the ability to perform and prioritize multiple tasks and work well with staff, patients and providers. A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with faculty, staff and patients in a complex environment. In addition to providing the day-to-day supervision of the Front Desk staff, the supervisor also processes all payroll for the various sites, performance evaluations, revenue cycle management, managing the Cadence schedules, and helping to supervise and cover other areas of the practice when the manager is out. Practice Supervisor ensures all direct reports complete all required competencies and training within required time frames. Leads employee engagement efforts with team in alignment with organization goals and LEAN principles. This position requires the flexibility to orient and work at all UCSF Medical Center locations as needed.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $87,900 - $131,800 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The Adult Infusion Centers at Mt. Zion and Mission Bay service the Medical Oncology population at UCSF Helen Diller Family Comprehensive Cancer Center as well as any non-oncology infusion needs of patients at UCSF. The treatments include but are not limited to chemotherapy, biotherapy, immunotherapy, blood transfusions, hydration and electrolyte therapy, injections and blood draws, enzymes and iron infusions, and antibiotics. The centers collectively consist of 90 chairs/beds and treatments include research and standard of care infusions. The infusion centers are staffed by Nurses, Advanced Practice Providers, Medical Assistants, and Practice Coordinators.

The UCSF Helen Diller Family Comprehensive Cancer Center is an accredited National Cancer Institute Comprehensive Cancer Center. The NCI-Designation recognizes the scientific leadership, resources, and the depth and breadth of the research in basic, clinical and population science. As a Comprehensive Cancer Center, we demonstrate the added depth and breadth of research as well as substantial transdisciplinary research that bridges these scientific areas. The clinical services encompass adult and pediatric tumors across three campuses as well as regional satellite locations. The clinical cancer program is one of the largest clinical services at UCSF Medical Center and encompasses roughly 230 non-physician FTEs, 90+ cost center, and dozens of grant and philanthropic funding sources. At the UCSF Helen Diller Family Comprehensive Cancer Center we are truly pioneering care and leaders in all areas of cancer clinical care and research. We are routinely voted a top 10 program by U.S. News and World Report.

Required Qualifications

• Bachelor's degree in related area and / or equivalent combination of experience / training.
• 3-5 years overall experience in related field with 1-2 years of supervisory responsibilities
• Demonstrated supervisory and organizational skills to effectively supervise staff and to manage the complex workflow and multiple priorities involved with clinic / center administration.
• Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions.
• Strong interpersonal skills for effective collaborations with all levels of management and staff, consultants, and outside agencies.
• Strong written and verbal communications skills, with the ability to train and mentor subordinates, to convey complex administrative, clinical, and technical information in a clear and concise manner, and to prepare and present a variety of reports, documentation, analyses, and project proposals.

Preferred Qualifications

• Strong knowledge of business software and specialized applications and data management systems used in clinic / center operations.
• Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters.
• Strong knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirement and best practices.

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Health

Job Code and Payroll Title

004171 AMBUL CARE ADMSTN SUPV 2

Job Category

Administrative Support, Professional (Non-Clinical), Supervisory / Management

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Mission Bay (SF)

Work Style

Fully On-Site

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Monday - Friday