Front Office Highgate Internship

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Overlooking the historic Key West Harbor, The Marker Key West is a luxurious compound with a sense of refuge and retreat, located in the center of it all. As The hotel is Old Town's first new build resort in over 20 years and is home to 96 tropically-inspired contemporary and luxurious guest rooms featuring luxe fabrics, plush bedding and a curated collection of art, literary works, and thoughtful local amenities.

Come join Highgate for the summer in one of our dynamic internships! You will learn about the hospitality industry while working in a fun and fast - paced environment. Submit your resume today for consideration! Specific hotel placement will be discussed upon submission of an internship offer.

The Marker Resort is seeking 1 Front Office Intern for the Summer!! Start in June 2025 and end in August 2025.

Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.

• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

• We are looking for individuals who possess a high level of attention to detail and a strong work ethic.
• This role has direct involvement with both management and employees and strong communication skills are required.
• Applicants must also have the ability to multi-task in a fast-paced environment, have the confidence to provide feedback to management and have strong follow through.
• This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.