Product Manager

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Docusign is seeking a Technical Product Manager to lead our core eSign APIs [Envelope & embedded experiences]. In this role, you will have the opportunity to shape and enhance our eSign API product offerings, while collaborating with cross-functional teams (Maestro/Extensibility/DevCenter) to create low-code to no-code eSign experiences for our IAM customers. We are looking for a motivated and visionary PM who understands developers and can build experiences to help businesses/partners easily bring Docusign experiences into their processes and systems. If you are a self-starter with a track record of success in technical product management, we want to hear from you!

This position is an individual contributor role reporting to the Lead Technical Product Manager.

Responsibility

• Define and drive the product strategy for improving and increasing the adoption of core eSign APIs
• Collaborate with cross-functional teams (Maestro/Extensibility/DevCenter) to define and prioritize features enabling eSign experiences in the IAM platform
• Conduct market research and analyze user feedback to find opportunities for product innovation and improvement
• Create modular eSign experiences that can be reused in the IAM platform using technical and systems knowledge
• Work closely with engineering teams to ensure product requirements are clearly defined and understood
• Define and track OKRs to measure the health/status/success of the product and make data-driven decisions
• Coordinate with many internal/external partners with direct access to cross functional leaders of the P&T teams
• Monitor/analyze competitive landscape to identify potential threats/opportunities and incorporate a data backed experiment driven approach to realize positive outcomes
• Mentor and coach junior product managers across teams on product management best practices
• Collaborate with sales and marketing teams to create product positioning for developer products
• Identify and resolve potential product issues and customer pain points proactively

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 5+ years of technical product management experience
• Experience building public facing APIs and developer experiences
• Experience working cross-functionally with Product Management, Design, Engineering, Program Management, Marketing, Sales and Customer Support

Preferred

• Analytical and problem-solving skills, with an ability to align strategy, customer need, research, data and industry trends
• Excellent written communication skills including authoring effective product requirement documents
• Excellent communicator able to convey complex concepts to both technical and non-technical audiences to create shared understanding, resolve conflict, and obtain actionable consensus

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $122,300.00 - $190,650.00 base salary

Washington and New York (including NYC metro area): $116,500.00 - $168,200.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster

#LI-Hybrid #LI-CI1