Help Desk Intern

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of position:

The position will be responsible for resolving inbound technical support requests, accurately logging and tracking all calls, providing accurate and professional resolution on all supported issues, and accurately resolving all assigned "trouble" tickets. The Helpdesk Technician will also install, configure and support new and upgraded computer/laptops and printers and assist with the operation and maintenance of the Company's network(s).

Duties and Responsibilities:

• Set up user accounts-creation/password reset/enabling-disability accounts in Active Directory.
• Troubleshoot printing issues.
• Excellent written communication skills for composing internal and external e-mails. Answer, evaluate and prioritize incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Logging and tracking calls using Numara Track-IT management software.
• Configure and setup PDA's for the company.
• Run phone lines for Granites telephone PBX.
• Ability to multi-task in a fast paced, customer-oriented technical environment.
• Ability to work in a team environment

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