General Manager

General Manager

Primary Purpose of the Position

The FBO General Manager oversees all aspects of the FBO including customer relations, line operations, accounting, health, safety and environmental functions, as well as planning and coordinating activities for the sale and provision of general aviation activities such as fuel, hangar and office rental. Provides day to day leadership and direction to facilitate safer, reliable service. Acts as company liaison in matters related to the airport community. The General Manager will promote a positive team environment to better serve our internal and external customers.

Essential Functions

• Assist in establishing the annual operating plan/Budget for the Company and the Business
• Implement standardized service levels, pricing strategies for jet A/Avgas/hangar/office rental/facilities, safety practices, staff training programs, staffing and labor productivity schemes, inventory management, maintain equipment and tools, manage supplier relationships and oversee FBO facilities.
• Manage hangar occupancy and customer mix to drive fuel volume growth over time
• Identify prospective anchor hangar tenants for new hangar development at the Business
• Monitor operating performance across business units (i.e. Line Service and hangar operations) and implement corrective measures, as applicable
• Assist in hiring and developing training programs for Line Service Technicians ("LST"), Customer Service Representatives ("CSR") and GSE Mechanics
• Assist in lease renewal/extension/amendment, capital expenditure management and major customer agreement negotiations
• Attend monthly airport meetings; cultivate a good working relationship local Airport Authority and other appropriate government representatives
• Additional duties as directed by the VP of Operations or the CEO from time to time.

Minimum Qualifications

• At least five (5) years of supervisory experience (Aviation preferred)
• Excellent communication, interpersonal, and customer service skills
• Strong initiative, execution, and organizational skills
• Strong business acumen, persuasion, and negotiation skills
• Must have a strong commitment to results
• Bachelor's degree in Business, Aviation Management or related field

Preferred Qualifications:

• Strong verbal and written communication skills including proficiency with all Microsoft Office programs to facilitate development of budgets, presentations, project management, manuals, policies, schedules, procedures
• Strong financial and organization skills, proficiency with Microsoft Excel, budgets, invoice/payment voucher tracking, financial forecasting
• Excellent project management skills including oversight of all airport projects. Airport engineering and consulting support will be provided

• Excellent community relations skills, ability to build strong relationships with different regulatory agencies, law enforcement, community organizations, local government, tenants, and the public
• Strong event management skills for community events hosted by airport (events typically include an annual outdoor community movie during the summer months, a biannual Public Safety Day featuring displays by numerous public safety agencies, and occasional pilot training seminars). Administrative staff will assist with event management.

The Company

Modern Aviation (the "Company") is a private equity-backed platform company launched in 2018 that is focused on the fixed-based operator ("FBO") sector. The Company has been rapidly growing through bolt-on FBO acquisitions and has significant additional committed capital from Apollo Management and Tiger Infrastructure Partners (its sponsors) to continue to grow the business through future acquisitions, capacity expansion at its existing locations and development of selective greenfield FBOs in the United States and the Caribbean. Modern's goal is to build the third largest national FBO network in the United States.

Company Benefits

Employee Medical Insurance, Basic Life Insurance, Short-Term Disability, Long-Term Disability, Vacation and Sick Time, Paid Holidays, HSA Account Funding, 401k Match

Other Available Benefits

Buy-up Medical Insurance, Dental, Vision, Optional Life Insurance, Flexible Spending Accounts, Health Savings Account, 401k

Reports to: VP, Operations

Supervisory Responsibility: This job has supervisory responsibilities.

FLSA Status: This position is exempt.

Work Environment: While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is exposed to wet and/or humid conditions including extreme heat and cold; high, precarious places; outside weather conditions and vibration; chemicals including aviation fuels, oils, and lavatory fluid. The noise level in the work environment is usually loud.

Travel: This position requires minimal travel.

Physical Requirements: Must be able to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions. May be required to work nights and weekends.

EEO Statement: The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties: Please note this job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.