One Stop Generalist-Financial Aid

POSITION SUMMARY

Provide students, visitors, faculty and staff with one-stop quality service by sharing accurate information and knowledge in the broad areas of admissions, advising, financial aid, registration, and other processes administered by Student Services, while performing the necessary back-office duties and functions of the Financial Aid Office. This position reports to the Director of Financial Aid.

GENERALIST RESPONSIBILITIES:

• Create an atmosphere of effective, efficient, friendly and reliable service, providing an easy, accessible, credible resource from which individuals can access information.
• Serve as first point of contact for new students and community members, by disseminating college information including academic programs, enrollment processes and financial services.
• Assist students in conducting registration activities such as understanding course offerings, adding, dropping, wait listing, auditing and withdrawing from courses.
• Provide students with information regarding residency.
• Assist students with online services.
• Screen and schedule appointments for advisors, financial aid or other division staff.
• Guide prospective students in determining appropriate entry level, completing admission documents, and meeting college requirements.
• Refer students and visitors to college personnel, according to established protocol.
• Assist with the development of policies and procedures, keeping the procedures manual current.
• Ensure that all activities are conducted within the established guidelines of the Family Educational Rights and Privacy Act (FERPA).
• Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe and efficient manner with minimal supervision.
• Assist with campus events (i.e., orientations; open registrations on campus and at satellite sites, college fairs, and commencement) and other special projects, as requested.

ESSENTIAL CROSS TRAINED FUNCTIONS:

• Work with students, parents and college personnel to explain admissions and registration process and requirements.
• Provide admissions and records information to students and parents including academic standing, transcript requirements, and residency policies.
• Provide assistance and information on how to apply for admission, request transcripts, register for courses, and update personal information such as address, phone number, or academic major.
• Provide forms and assist students in completion of required admissions and records documentation in person, online, or via telephone.

ESSENTIAL FUNCTIONS:

• Support of all departmental functions necessary for the daily operations of the Financial Aid department, and for all activities related to the support of the One-Stop customer service model.
• This position will act as primary backup for assisting with the processing of work-study requests, awards, referrals and timesheets with accuracy.
• Maintain a strong working relationship with Payroll, Human Resources and Business Office.
• Maintenance of accurate information related to Federal and State Work-study programs.
• Initially review FA Appeal Forms for completeness.
• Act as the liaison between the Special Services department and the Financial Aid Office; working with Special Services staff, students and when appropriate, parents to ensure that all information is being relayed clearly and concisely.
• Assist in the training of other staff and work-study students and assist students/customers who come into the office with questions in the One-Stop Center.
• Assist in monitoring satisfactory academic progress.
• Run identifying queries to determine students who have submitted all initially required verification documents.
• Evaluate and compare the information provided on the documents for consistency and accuracy, and request additional information if the information is incomplete or if there is a conflict between the information provided on one form when compared to the other documents.
• Contact Students to clarify questions or to request additional information.
• Advise and counsel students in financial aid process.
• Utilizes the imaging and indexing process in WebXtender to ensure accuracy and efficiency of the process while maintaining compliance with federal and state record-keeping standards.
• Answer telephone inquiries; assist in maintenance of office files, procedures including general clerical and secretarial duties.
• Use financial aid Banner database system for record keeping purposes for the work-study program and verification of student files.
• Participate in giving financial aid workshops for college classes or area high schools.
• Attend Federal and State workshops and trainings as well as Banner trainings.
• Provide support to other staff while maintaining a high level of confidentiality.
• Perform other duties as may be assigned.

• The employee must possess the ability to operate current technology utilized by the department, including but not limited to: Microsoft Office, Banner, WebXtender, telephones, fax machines, copiers, scanners, and computers.
• Strong written and oral communication skills.
• Ability to establish and maintain positive working relationships with other employees.
• Strong customer service orientation.
• Ability to manage interpersonal conflict situations requiring tact, diplomacy and discretion, and a positive attitude.
• Ability to interact effectively with diverse student populations and a wide variety of coworkers.
• Ability to multitask, solution oriented; detail-oriented; critical thinking skills.
• Ability to read, understand and correctly apply rules and regulations.
• Ability to work in a fast paced and stressful environment while maintaining a friendly and courteous manner.
• Understand and communicate complex governmental regulations and delivery systems affecting financial aid, financial services, admissions and registration.

MINIMUM REQUIREMENTS:

• One year of related experience or an Associate's degree; or equivalent combination of education and experience.
• Experience working with students or the general public in a customer service environment.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.

Electronic Application Instructions: Electronic applications should be submitted through the "Apply" link on the top of this page. Please attach the following required documents to your electronic application:

Required Documents:

Letter of Interest

Resume / Curriculum vitae

Transcripts Official or Unofficial. (Scanned/PDF transcripts required if being used to meet the minimum or preferred qualifications; Copy and Paste transcripts will not be considered.)

ENMU-Roswell is an Equal Opportunity/Affirmative Action/Title IX Employer. Eastern New Mexico University-Roswell is committed to creating a diverse environment and is proud to be an equal opportunity employer. The University does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy, gender identity, and sexual orientation), age, disability, genetic information, veteran status, or any other protected status in its programs, activities, or employment. People seeking additional information about the University's non-discrimination policy should contact the Affirmative Action Officer at (575) 562-2218. Individuals with disabilities requesting an accommodation can call the office of human resources at (575) 624-7411. The University does not discriminate on the basis of sex in its educational programs, activities, employment and admission, and the University is required by Title IX and 34 C.F.R. Part 106 not to discriminate in such a manner. For more information regarding Title IX please click www.roswell.enmu.edu/notice-of-nondiscrimination New Mexico is an open records state, therefore ENMU-R complies with the Inspection of Public Records Act, NMSA 1978, Chapter 14, Article 2, from the Office of the New Mexico Attorney General. Requests for records should be sent to Frances.Dubiel@roswell.enmu.edu. For any other inquires please contact Human Resources at (575) 624-7412 or e-mail HR@roswell.enmu.edu

The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to successfully perform the job. ENMU-Roswellreserves the right to cancel, change, or close any advertised position at any time. The decision to do so will be based upon the needs of the University and the final determination will rest with the President.

APPLICANTS ARE RESPONSIBLE FOR SUBMITTING COMPLETE APPLICATIONS