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The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB:
The primary purpose of the Assistant Chef Concierge at The Cosmopolitan is to support the operation, department hiring, training, and reinforce consistent delivery of service. THE DAY-TO-DAY:
Supervise the daily operation to ensure efficiency and accept full responsibility for the department in the absence of the Chef Concierge. Provide input into and executes the development, implementation, and measurement of guest service standards consistent with the Company's Standards and brand attributes. Review received guest surveys, social media reviews and address possible departmental/service opportunities for improvement Keep the Chef Concierge informed on all pertinent information related to the department and report irregularities and problems as they occur, and document situations as they occur Enforce departmental audit program and evaluate quality assurance, ensuring all team members are consistently delivering superior service Contribute to the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure a competitive position in anticipation of changing guest's needs within the dynamic hospitality and gaming environment. Oversight of department's training procedures; monitoring completion of assigned mandatory training, updating training policies, procedures, and departmental practices as necessary, and conducting New Hire Training program and probationary reviews. Participate in departmental functions including short and long-term planning, accounting, payroll, employee relations, recognition, licensing, and day-to-day operations.
THE IDEAL CANDIDATE:
2+ Years of Prior Relevant Supervisory/Managerial Experience in Hotel Operations. Bachelor's Degree or equivalent experience. 4+ Years of Prior Relevant Experience in Guest Service. 1+ Years of Prior Relevant Experience in VIP Services, Front Desk, and/or Concierge. Active in the Southern Nevada Hotel Concierge Association or Les Clefs D'or USA. Bachelor's Degree or equivalent.
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more Free meals in our employee dining room Free parking on and off shift Health & Income Protection benefits (for eligible employees) Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19569 Are you ready to JOIN THE SHOW? Apply today!
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MGM Resorts International
Dec 13, 2024