Customer Service Representative

Staffmark Group
$20.00-$23.00
United States, Maine, Sanford
Jan 06, 2025
We are seeking a highly motivated and experienced Customer Service Representative to join our client's dynamic team in Sanford, ME. If you have excellent communication skills, strong organizational skills, and a passion for delivering outstanding customer experiences, we want to hear from you! Schedule: Monday - Friday, 8am - 5pm Pay rate: $20 - $23 per hour Daily tasks: Responds to incoming calls and online inquiries from end users, service technicians, and sales professionals in a helpful and courteous manner. Supports a network of independent manufacturers' sales representatives and partners. Processes quotes, purchase orders, and logs call data into CRM or ERP systems. Coordinates with engineering personnel to provide customers with product, pricing, and technical information. Handles warranty calls and ensures customer inquiries are resolved promptly. Maintains a solid understanding of product features, benefits, and warranty information. Ensures compliance with quality assurance and customer satisfaction programs, while using Lean tools to improve processes and eliminate waste. Qualifications: The ideal candidate has experience entering information into CRM or ERP systems (Salesforce and Epicor) and interacting with customers, sales representatives, and back-office operations like Engineering or Manufacturing to provide excellent, timely service. Strong communication skills (both verbal and written) are essential, as well as the ability to work efficiently in a fast-paced environment while maintaining accuracy. An associate's degree is preferred, along with 5 years of similar customer service experience. Experience with international orders or contracts is also a plus. This is a direct hire position with a full list of benefits that will be provided upon being hired by our client. Join our passionate team and together let's build a brighter future as you reach new heights in your career. Click on "Apply Now" and we will be connecting with you soon! After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.