Collateral and Quality Control Specialist

CIVIC CULTURE

Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.

ABOUT THE POSITION

The Collateral and Quality Assurance Specialist assists in the daily monitoring and servicing as it relates to all consumer, mortgage, and commercial collateral management, insurance, and post-closing loan documentation review. This position will liaison with various business units that touches all collateralized loans including but not limited to research, lien perfection, reporting and tracking processes, and resolving collateralized loan issues. A successful individual in this role will be forward thinking, assist with department projects as assigned by the Collateral and Quality Control Manager. In addition, one must have a strong knowledge in consumer loan collateral insurance requirements and post-documentation review policies and procedures, contribute to the ongoing development of processes and procedures as well as in-depth knowledge collateral management and documentation review.

NORMAL DAY-TO-DAY WORK

1. Provide daily operational support for collateralized consumer and commercial loans to ensure lien and titling needs for all portfolios are properly handled and that all related tasks including preparation of necessary paperwork for title transfers, payoffs, follow ups, letters of guarantee, and member correspondence is satisfactory.
2. Process and monitor a properly perfected security interest for collateral securing consumer and commercial collateralized loans in accordance with Credit Union policies and procedures and best practices and that liens are released when required as well as processing applicable Uniform Commercial (UCC) Financing Statement to appropriately secure our lien position or terminate our security interest on non-titled collateral securing a consumer or commercial loan.
3. Assists in monitoring, reviewing, and validating periodic collateral reports and system output and resolves/escalates issues as appropriate. Provides reconciliation and identification of pattern activities or anomalies in reports and notifies management.
4. Assists with the continued support of the Credit Union's collateral and insurance tracking related systems to ensure they are compliant with current policies and guidelines.
5. Assist with lower level issues and possesses up-to-date knowledge of specific collateral and insurance management and regulations. Works with others as necessary to research, analyze, recommend, and implement loan initiatives.
6. Assist creating and/or amend as necessary collateral and loan documentation quality control processes, procedures, policies and guideline, and systems with knowledge of all lending regulations related to real estate and non-real estate loans.
7. Works with management and assists senior specialist with title tracking levels of overall perfected titles related to the auto portfolio; reviewing 30-60-90+ day non-perfected titles and clearing within prescribed SLA requirements.
8. Assist in processing post-closing quality reviews of loan documentation completions and accuracy as well as lien perfection; identifying critical/non-critical documents for perfection.
9. Maintain knowledge in consumer, commercial and RE loan documents in multiple lending jurisdictions, lien filing, and titling, and vehicle and RE insurance, taxes, and escrow. Maintain an understanding and awareness of applicable title, deed of trust, and insurance servicing systems and vendors to ensure proper systems functionality, monitoring for concerns and enhancement opportunities.
10. Performs periodic self-audits of all areas of responsibility.
11. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.

JOB QUALIFICATIONS

Here are a few skills you MUST have to be qualified for this position.

1. Minimum 1 - 3 years of consumer and commercial loan real estate and non-real estate experience.
2. Experience with consumer loan and documentation procedures, policies, regulations, and laws, in addition to knowledge of bankruptcy and consumer law.
3. Demonstrate ability to multi-task, prioritize, and accept change and function in a team environment.
4. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
5. Ability to lift a minimum of 25 lbs. (file boxes, computer).
6. Travel required on occasion.
7. Here are a few qualities we'd LIKE for you to have to make you more suited for this position.
8. Bachelor's degree in Finance, Accounting, Economics, Business, or related field required.
9. Prefer a minimum of 2-3 years of Credit Union credit experience.
10. Ability to be resourceful and remain flexible.
11. Technical background and on-going maintenance of loan core system as well as a functional understanding of a loan origination system (LOS).

CONTACT US

If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:

Civic Human Resources

3600 Wake Forest Road, Raleigh, NC 27609

careers@civicfcu.org

PI256321547