New

Japanese Bilingual Customer Service Associate (Hybrid)

Advantage Technical
$21.50-$25.50
paid time off, paid holidays
United States, California, Irvine
Jan 08, 2025
Job Title: Japanese Bilingual Customer Service Associate (Hybrid) Department: Finance Operations Location: Irvine, CA (Hybrid: Tue & Fri in-person) Hours: 8:00 AM - 5:00 PM (with potential for shift work, including weekends and holidays) Job Summary: As a Customer Service Associate, you will play a crucial role in providing exceptional support to customers with the credit card benefits. You will handle inbound and outbound calls, respond to emails, and resolve customer issues. Your bilingual skills in English and Japanese will be essential in effectively communicating with a diverse customer base. Key Responsibilities: * Provide excellent customer service by promptly addressing customer inquiries and concerns. * Handle inbound and outbound calls to assist customers with their needs. * Respond to customer emails in a timely and professional manner. * Resolve customer issues efficiently, ensuring a positive customer experience. * Identify and troubleshoot customer problems, escalating complex issues to relevant teams as needed. * Maintain accurate records and documentation of customer interactions. * Collaborate with team members to identify and implement process improvements. * Adhere to company policies and procedures. Qualifications: * Bachelor's degree preferred. * Strong proficiency in English and Japanese, both verbal and written. * Excellent communication and interpersonal skills. * Ability to multitask and prioritize tasks effectively. * Strong problem-solving and decision-making abilities. * Basic computer skills, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). * Able to manage a high volume of customer emails and calls, and actively listen to their concerns. * Previous customer service experience is a plus. The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Advantage Technical With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com. Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.