Intern, Engagement Center

This intern role will work a hybrid schedule in our Charleston, West Virginia office and report to the Manager, Engagement Center.

This is a full-time summer internship for the 2025 summer and will require someone who can work at least 40 hours per week. Start and end dates will be based on availability and business need. Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university.

Pay = $18 per hour

Encova Insurance has again been recognized as a RISE Elite Top 50 internship program, making this our fifth year in a row! Rising Insurance Star Executives (RISE) is the voice of young professionals who are looking for ways to share their innovative ideas and spread a new message about who the insurance industry is. As an intern at Encova Insurance you will be part of a dynamic, results-driven team and learn to manage real world situations alongside Encova associates. Our successful internship program attracts students from across our region and our diverse opportunities ensure that our interns are provided with a wide range of learning possibilities!

Are you a Referral?

If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.

Unique residence requirements are listed in each job posting, please review closely for details.

Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes:

Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

JOB OBJECTIVE:
The Intern, Engagement Center will be responsible for providing general or specific Information to our customers regarding claims, medical billing, or policy related questions via telephone, email or chat interactions regarding Workers' Compensation, Commercial and Personal Lines Insurance. Responsibilities can also Include documenting First Notice of Loss and First Notice of Injury from customers for commercial auto, workers' compensation, liability and property lines of business. Provide direct guidance and assistance to customers responding to inquiries, and/or explaining processing procedures to deliver the best possible outcome. Work is driven by multiple reporting channels such as customer portal, email, phones, and fax.

ESSENTIAL FUNCTIONS:
* Provides general or specific information to customers regarding claims, medical billing or policy related questions via telephone, email or chat interactions
* Analyzes information received from the customer, triages facts to determine what is being requested, and determines what action is to be taken
* Interact with other associates across the organization to answer questions, provide support or assist in problem resolution for customers and agents.
* Creates certificates of insurance for policyholders
* Enters or updates specific claim, policy and/or customer data into computer system
* Researches medical bill coding issues or pharmacy related issues
* Provide support to customers and agents while using the Encova Edge Portal
* Take payments from customers or assists customers with online payment portal
* Receive initial claim information from customers telephonically, electronically, email, and/or fax
* Provide information to customers regarding the different options available for loss reporting
* Obtain and document facts of loss information in the computer system

OTHER FUNCTIONS:
1. Other functions as needed

KNOWLEDGE, SKILLS AND ABILITIES:
* Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university.
* Preference may be given to those pursuing a degree in Business Administration with a concentration in Marketing or Communications.
* Ability to provide excellent customer service to both external and internal customers
* Ability to multi-task
* Must be detail-oriented
* Experience with Microsoft Products
* Ability to work proficiently in multiple systems
* Excellent organizational skills
* Utilize critical thinking skills

This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.

Ready to join our team?
At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating and financially rewarding opportunities.

Join us to discover a work experience where your diverse ideas will be met with enthusiasm - where you can learn and grow to your fullest potential.

What you can expect from us
Join our family of industry leaders, and let us reward you with a competitive salary, bonus and benefits package that includes but is not limited to: a 401(k), wellness programs, bonus incentive plans and flexible schedules, with an early close of the office every Friday. Additionally, Encova aspires to be an outstanding corporate citizen in all the markets we serve; we encourage and support associate participation in community initiatives through our foundations.

Encova Insurance is an EOE/E-Verify employer.