Infrastructure Engineer

CIVIC CULTURE

Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.

ABOUT THE POSITION

The Infrastructure Engineer is a key player in the deployment, maintenance and support of organization's IT infrastructure, with a strong focus on Active Directory, Server Hardware, Server and Desktop Virtualization, Storage Area Networks (SAN), Data Backup & Archiving Systems, Server Operating Systems, Tools & Platform Software, and Data Center Management & Disaster Recovery. This position will work closely with members with the infrastructure team and collaborate with other IT teams and business areas to ensure the efficient and reliable operation of critical systems. The ideal candidate strongly embraces learning and working with newer technologies including cloud. This role requires solid interpersonal skills, a collaborative nature and awareness of self and others to maximize success in the position.

NORMAL DAY-TO-DAY WORK

1. Deploy, configure, and maintain foundational Active Directory infrastructure, including domain controllers, user accounts, and group policies.
2. Manage virtualization technologies (e.g., VMware, Hyper-V, Citrix) to build and patch virtual server and VDI machines, ensuring resource allocation and efficient utilization.
3. Implement and manage Storage Area Networks to provide scalable and reliable data storage solutions. Monitor and maintain data storage systems, ensuring data integrity, availability, and performance
4. Assist in the development and maintenance of data backup and archiving systems, ensuring regular backups and adherence to retention policies. Respond to backup and recovery issues, performing data restores when necessary.
5. Design and implement non-critical, internal technology infrastructure, such as Microsoft Teams, Intune Mobile Device Management, and other supporting systems, ensuring seamless integration and user efficiency.
6. Monitor data center infrastructure, including power, cooling, and environmental factors, to ensure optimal operation.
7. Assist Senior and Lead Infrastructure Engineers with development and maintenance of disaster recovery plans and procedures, as well as contribute to disaster recovery testing and recovery efforts during incidents.
8. Assist with the deployment and management of cloud-based services (e.g., AWS, Azure) and ensure integration with on-premises infrastructure.
9. Provide 24 x7 x 365 advanced technical support to resolve infrastructure-related issues, working to minimize downtime and ensure smooth operations. Collaborate with cross-functional teams to address complex problems and incidents.
10. Adhere to SDLC protocols and IT Service/Change Management procedures including change control, Incident and problem resolution, and call logging from acknowledgment through resolution.
11. Maintain comprehensive documentation of infrastructure configurations, processes and troubleshooting procedures, and assist with development of various metrics for all managed infrastructure.
12. Work closely with Lead and Senior Infrastructure Engineers and Information Security teams to identify and remediate system vulnerabilities and maintain compliance with current platform and industry security standards.

JOB QUALIFICATIONS

Here are a few skills you MUST have to be qualified for this position.

1. 7-9 years of technical experience, including 2-4 years of dedicated experience in an Infrastructure Engineering role building, designing and maintaining the organization's IT infrastructure (both cloud and on-premise) with expertise in Active Directory, User Management, Server Hardware, Virtualization, Storage, and Data Center Management or a Bachelor's Degree in Technology or related field and 3-5 years of technical experience, including 2-4 years of experience in a dedicated Infrastructure Engineering role building, designing and maintaining the organization's IT infrastructure (both cloud and on-premise).
2. Strong knowledge of virtualization technologies administration (VMware, Hyper-V, and Citrix). Windows 10/11, Windows Server 2012 and later, MacOS 11.x or later, Android and iOS operating systems, and Desktop Imaging technologies.
3. Experience with Storage Area Networks (SAN), NAS, and data backup & archiving systems.
4. Demonstrated proficiency in patch automation, security remediation, infrastructure scripting and automation.
5. Working knowledge of LAN/WAN technologies and TCP/IP Network protocols and services such as TCP/IP, IPV6, DHCP, DNS, SMTP, WWW, FTP and DFS.
6. Ability to function in a Consumer business environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
7. Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
8. Travel required on occasion.

Here are a few qualities we'd LIKE for you to have to make you more suited for this position.

1. Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).
2. Relevant certifications such as MCSA, VMware VCP, or similar are highly desirable.
3. Experience with ServiceNow ITSM preferred.
4. Experience in credit union or other financial institution.
5. Familiarity with Cloud technologies (IaaS, PaaS, SaaS).
6. Familiarity with mobile device management (MDM) concepts and deployment.
7. Experience in disaster recovery planning and testing.

If you have questions about this position description, please feel welcome to ask. You can reach our HR at:

LGFCU Human Resources

3600 Wake Forest Rd, Raleigh, NC 27609

careers@lgfcu.org

PI256004101