MTS/SMTS Software Engineer - ML Infrastructure

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Einstein products & platform democratizes AI and transforms the way our Salesforce Ohana builds trusted machine learning and AI products - in days instead of months. It augments the Salesforce Platform with the ability to easily create, deploy, and manage Generative AI and
Predictive AI applications across all clouds. We achieve this vision by providing unified, configuration-driven, and fully orchestrated machine learning APIs, customer-facing declarative interfaces and various microservices for the entire machine learning lifecycle including Data, Training, Predictions/scoring, Orchestration, Model Management, Model Storage, Experimentation etc.

We are already producing over a billion predictions per day, training 1000s of models per day along with 10s of different Large Language models, serving thousands of customers. We are enabling customers' usage of leading large language models (LLMs), both internally and externally developed, so they can leverage it in their Salesforce use cases. Along with the power of Data Cloud, this platform provides customers an unparalleled advantage for quickly integrating AI in their applications and processes.

What you'll do:

• Design and deliver scalable generative AI services that can be integrated with many applications, thousands of tenants, and run at scale in production.

• Drive system efficiencies through automation, including capacity planning, configuration management, performance tuning, monitoring and root cause analysis.

• Participate in periodic on-call rotations and be available for critical issues.

• Partner with Product Managers, Application Architects, Data Scientists, and Deep Learning Researchers to understand customer requirements, design prototypes, and bring innovative technologies to production

• Participate in meal conversations with your team members about really important topics, such as: Should the cuteness of panda bears be a factor in their survivability? Is love a decision tree or a regression model? How far ahead would society be today if we had 12 fingers instead of 10?

Required Skills:

• 8+ years of industry experience of ML engineering in building AI systems and/or distributed services.

• Bachelors (or) Masters degree in Computer Science, Software Engineering, or related STEM field with strong competencies in algorithms, data structures and software design.

• Experience building distributed microservice architecture on AWS, GCP or other public cloud substrates

• Experience using modern containerized deployment stack using Kubernetes, Spinnaker, and other technologies

• Proven ability to implement, operate, and deliver results via innovation at large scale

• Strong programming expertise in JVM-based languages (Java, Scala) and Python.

• Experience with distributed, scalable systems and modern data storage, messaging and processing frameworks, including Kafka, Spark, Docker, Hadoop, etc.

• Grit, drive and a strong feeling of ownership coupled with collaboration and leadership.

Preferred Skills:

• Understanding of MLOps/ML Infra workflows, processes and ML components

• Strong experience building and applying machine learning models for business applications

• Working or academic knowledge with Sagemaker, Tensorflow, Pytorch, Triton, Spark, or equivalent large-scale distributed Machine Learning technologies

• Fantastic problem solver; ability to solve problems that the world has not solved before

• Excellent written and spoken communication skills

• Demonstrated track record of cultivating strong working relationships and driving collaboration across multiple technical and business teams

#LI-Y

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.